Learning Manager, Amazon Customer Excellence System Learning, CF

Amazon; Lerma de Villada; Presencial; MXN 600.000 - 800.000; Jornada completa

Descripción de la vacante

Servicios Comerciales Amazon Mexico S. de R.L. de C.V. is seeking a Learning Manager to build and lead a team of trainers delivering high-quality learning experiences for associates and managers at the distribution center.

You will work with Process Engineers and operations to align training programs with customer-centric goals, develop plans, audit quality, and recruit instructors to drive continuous improvements.

Formación

• 1+ years of program management, logistics, operations, supply chain, or related field experience.
• Experience collaborating with global and local stakeholders.
• Experience in oral and written communication in English.
• Bachelor's degree or equivalent.

Responsabilidades

• Develop training plans that minimize operational disruption while ensuring high-quality training delivery.
• Audit training/coaching quality and implement corrective actions when necessary.
• Plan and execute the recruitment and development of top-performing instructors.
• Ensure positive collaboration between learning team and stakeholders.
• Manage a team of Trainers and support their professional development.
• Analyze and interpret metrics to identify areas for improvement.
• Provide training to the learning team on material and process changes.
• Develop planning and capacity calculations for new hire training.

Conocimientos

Program management

Team leadership

Training delivery

Stakeholder management

KPI management

Educación

Bachelor's degree or equivalent

Herramientas

None

Descripción del empleo

At Amazon, we are constantly pushing the boundaries of what's possible. We believe that every day is an opportunity to take a first step, face new challenges, and make our customers' lives easier. And today, that opportunity is yours!

As a Learning Manager at Amazon, you will play a vital role in developing and managing a team of trainers who are responsible for delivering high-quality learning experiences to our associates and managers. Working closely with Process Engineers, you will collaborate with operations teams to ensure our training programs meet our customers' needs and align with our company's mission to be the most customer-centric company in the world.

You will have the opportunity to work in a dynamic, fast-paced, and challenging environment with many opportunities to make an impact. Whether you're developing training plans, auditing training quality, or planning and executing the recruitment of new instructors, you will be at the forefront of shaping the future of our company.

To get a sense of what it's like to work at an Amazon Distribution Center, watch this video: https://www.youtube.com/watch?v=cozvNg-a5EI

Key job responsibilities

• Develop training plans that minimize operational disruption while ensuring high-quality training delivery
• Audit training/coaching quality and implement corrective actions when necessary
• Plan and execute the recruitment and development of top-performing instructors
• Ensure positive and effective collaboration between the learning team and other stakeholders
• Manage a team of Trainers and support their professional development
• Analyze and interpret metrics to identify areas for improvement
• Provide training to the learning team on changes to learning materials/processes
• Develop planning and capacity calculations for new hire training
• Support the leadership team with reporting on AA distribution according to training plans and cross-training strategies across processes

Basic Qualifications

• 1+ years of program management, logistics, operations, supply chain, transportation, or related field experience
• Experience collaborating with global and local stakeholders
• Experience in oral and written communication in English
• Bachelor's degree or equivalent

Preferred Qualifications

• Experience in a training role, including technical training, or a mix of training, performance management and coaching/mentoring, or experience planning
• Experience working with KPIs and SLAs
• Experience developing and implementing of standards, policies and programs or equivalent
• 1+ years of Agile methods and processes experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company – Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A10517652