Learning & Development Manager

Esperanza, Auberge Collection; Cabo San Lucas; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Esperanza, Auberge Collection, ubicado en Los Cabos, busca un Learning & Development Manager para elevar la ejecución del servicio y la capacidad de liderazgo en la propiedad. Reportarás al Director de Talento y Cultura y trabajarás con líderes y equipos para traducir los programas de la marca en comportamientos diarios que impacten la experiencia del huésped.

No es un rol de escritorio: estarás en piso, brindando retroalimentación y apoyando el crecimiento interno.

Formación

• 3–5+ años de experiencia en hospitality de lujo.
• Experiencia coaching/training en entornos operativos.
• Habilidades de facilitación y comunicación.

Responsabilidades

• Observación y coaching de la entrega de servicio en operación.
• Proporcionar retroalimentación en tiempo real a equipos y líderes.
• Identificar brechas y apoyar mejoras de rendimiento entre departamentos.

Conocimientos

Liderazgo

Coaching

Facilitación

Comunicación

Trabajo en piso

Analítica

Descripción del empleo

• Facilitate leadership development programs (Leadership Training Series, MDP, Certified Trainer, LinkedIn Learning, etc.)

Descripción de la empresa

Esperanza, Auberge Collection es el refugio junto al mar más icónico de Los Cabos, ubicado dentro de la exclusiva comunidad de Punta Ballena. Con vista a una playa privada, y panorámicas incomparables de Land’s End, el resort encarna el lujo descalzo impregnado con el vibrante espíritu de Baja.

Las opciones de hospedaje incluyen 44 casitas, 45 villas, nueve suites y cuatro haciendas, cada una diseñada para sumergir a los huéspedes en la belleza natural de la costa. La oferta gastronómica destaca con seis restaurantes únicos, entre ellos el emblemático Cocina del Mar, cuyas íntimas terrazas al aire libre se posan de manera espectacular sobre el borde del mar. El resort también alberga el galardonado Spa at Esperanza, un santuario de bienestar y renovación inspirado en las tradiciones curativas de Baja. Los huéspedes disfrutan de cuatro espectaculares albercas —incluyendo una infinity pool exclusiva para adultos de dos niveles y una piscina familiar— además de canchas de tenis y pickleball, acceso a campos de golf de clase mundial y el programa Auberge Adventures, que ofrece experiencias únicas en tierra y mar que solo pueden encontrarse en Cabo.

Descripción del empleo

The Role

The Learning & Development Manager is an operational partner responsible for elevating service execution and leadership capability across the property. Reporting to the Director of Talent & Culture, with a dotted line to the Director of Operations/Resort Manager, this role is highly visible and embedded in the day-to-day operation. This is not a desk-based training role. You will work side-by-side with leaders and frontline teams—coaching in real time, reinforcing service standards, and translating the Auberge brand programs into daily behaviors that shape the guest experience. You are as comfortable on the floor with team members, as you are advising leaders. You bring curiosity, confidence, and the ability to build trust and gain buy-in across all levels of the organization. You are accountable for both the learning experience and how it shows up on the floor.

Where You Drive Impact

• Spend time in the operation observing, coaching, and elevating service delivery
• Provide real-time feedback to teams and leaders
• Partner with departments to identify gaps and drive performance improvement
• Translate guest feedback (NPS), engagement data, and operational metrics into actionable learning

Brand Programs & Learning Delivery

• Deliver Auberge core programs (CIRCLE, Heartfelt Service, Service Recovery, etc.) with consistency and energy
• Ensure learning reflects both brand standards and the Soul of the Place
• Reinforce learning through daily touchpoints, coaching, and ongoing development

Leadership Development & Team Experience

• Coach leaders to strengthen their ability to lead, develop, and hold teams accountable
• Embed Auberge Promises & Practices into hiring, coaching, and feedback conversations
• Support engagement, retention, and internal growth across the property
• Facilitate leadership development programs (Leadership Training Series, MDP, Certified Trainer, LinkedIn Learning, etc.)

Program Management & Compliance

• Track training participation, completion, and outcomes
• Ensure compliance with required training standards
• Provide clear reporting and insights to leadership

What Success Looks Like

• Consistently elevated service execution across the property
• Leaders actively coaching, developing, and holding teams accountable
• Strong engagement, retention, and internal mobility
• Brand programs delivered with consistency and measurable impact

What We’re Looking For

• 3–5+ years of leadership experience in luxury hospitality (Rooms, F&B, Guest Services, or similar)
• Experience coaching, training, or developing teams in an operational environment
• Strong facilitation and communication skills
• Confidence influencing and advising at all levels
• High energy and comfort working in a fast‑paced, on-the‑floor environment
• Strong organizational and analytical skills

Desirable

• Multilingual skills (specifically (Spanish and Inglish)) to assist in the translation and facilitation of materials

What You Need To Do

Technical Mastery – Subject matter expertise, excellence, quality and influence

Brand Guardian- Purpose & values, Integrity and alignment

Process Precision – Consistency, discipline, and operational excellence

Meaningful Results – Business acumen, accountability, sustainable results and data-informed decision making

How You Show Up

Intentional Team Connection – Builds belonging through communication, empathy, and collaboration

Elevates Excellence – Leads with courage, feedback, and high standards

Embrace Change - Willingness, adaptability, stability, optimism

Why This Role

This is an opportunity to shape service culture and leadership capability within a dynamic luxury environment. If you are passionate about developing people and want to make a visible impact on both the guest and team experience, this role offers meaningful influence and the ability to drive lasting impact.

Información adicional

Auberge Collection es un portafolio de hoteles, resorts, residencias y clubes privados extraordinarios. Aunque cada propiedad es única, todas comparten un enfoque artesanal hacia el lujo y transmiten el alma del destino a través de un diseño cautivador, una gastronomía excepcional, spas innovadores y un servicio amable pero discreto. Con 30 hoteles y resorts únicos en su tipo, Auberge invita a sus huéspedes a crear historias inolvidables en algunos de los destinos más deseados del mundo.

Para más información: auberge.com

Conéctese con Auberge Collection en Instagram, TikTok, Facebook, Threads y LinkedIn @Auberge y #AlwaysAuberge