Lead SRE Engineer

CLOUDSUFI; Región Centro; Presencial; MXN 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

CLOUDSUFI is seeking a Lead Site Reliability Engineer to drive enterprise reliability across production environments. You will own incident response, postmortems, and RCAs while shaping SLI/SLO frameworks and error budgets.

The role emphasizes building robust observability, dashboards, and alerts, plus automation via Python/Bash and API integrations. Mentorship of SRE/DevOps peers and collaboration with cross-functional teams are essential components.

Formación

• Hands-on experience with observability/monitoring platforms (Datadog, New Relic, Dynatrace, Grafana/Prometheus, Splunk, ELK/OpenSearch, CloudWatch, AppDynamics).
• Experience with APM, metrics and logs, distributed tracing, dashboards, alerting, and production troubleshooting.
• Proficiency with alerting/paging platforms such as PagerDuty, Opsgenie, ServiceNow, Splunk On-Call, xMatters, or Grafana Alerting.

Responsabilidades

• Lead Site Reliability Engineering initiatives across enterprise production environments.
• Drive reliability, availability, scalability, and performance improvements.
• Lead P1/P2 incident response, RCA, and postmortems.
• Define and improve SLI, SLO, and Error Budget practices.
• Build and maintain observability, monitoring, dashboards, and alerts.
• Automate operational processes using Python/Bash and APIs.
• Manage Infrastructure as Code using Terraform.
• Support AWS cloud infrastructure, including Kubernetes/EKS, ECS/Fargate, Lambda, RDS/Aurora, SQS/SNS, and related services.
• Mentor SRE/DevOps engineers and collaborate with development, security, platform, and architecture teams.
• Contribute to AI-enabled reliability and AIOps initiatives.

Conocimientos

Observability

Monitoring

Incident response

Python

Bash

SRE

DevOps

Postmortems

Production troubleshooting

Herramientas

Terraform

AWS

Kubernetes (EKS)

ECS/Fargate

Lambda

RDS/Aurora

SQS/SNS

CloudWatch

Datadog

New Relic

Dynatrace

Grafana/Prometheus

Splunk

ELK/OpenSearch

PagerDuty

Descripción del empleo

• Lead Site Reliability Engineering initiatives across enterprise production environments.
• Drive reliability, availability, scalability, and performance improvements.
• Lead P1/P2 incident response, RCA, and postmortems.
• Define and improve SLI, SLO, and Error Budget practices.
• Build and maintain observability, monitoring, dashboards, and alerts.
• Automate operational processes using Python/Bash and APIs.
• Manage Infrastructure as Code using Terraform.
• Support AWS cloud infrastructure, including Kubernetes/EKS, ECS/Fargate, Lambda, RDS/Aurora, SQS/SNS, and related services.
• Mentor SRE/DevOps engineers and collaborate with development, security, platform, and architecture teams.
• Contribute to AI-enabled reliability and AIOps initiatives.

Must-Have Experience

Observability / Monitoring – Mandatory

Hands-on experience with Datadog or an equivalent APM, logging, and monitoring platform such as New Relic, Dynatrace, Grafana/Prometheus, Splunk, ELK/OpenSearch, CloudWatch, or AppDynamics.

Experience should include:

• APM
• Metrics and logs
• Distributed tracing
• Dashboards and monitoring
• Alerting
• Production troubleshooting

Hands-on experience with PagerDuty or an equivalent alerting/paging platform, such as Opsgenie, ServiceNow, Splunk On-Call, xMatters, or Grafana Alerting.