Lead Client Success Management

Nasdaq, Inc.; Ciudad de México; Presencial; MXN 1.200.000 - 1.600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Short-term incentive (bonus)

Long-term incentive (equity)

Flexible work environment

Descripción de la vacante

A leading financial technology firm based in Mexico City is seeking a Lead Client Success Manager to strengthen long-term relationships with global customer accounts. In this strategic role, you will engage with senior decision makers, conduct strategy meetings, and analyze client data to drive satisfaction and revenue growth. The ideal candidate will have over 10 years of experience in account management or client success, a solid understanding of global markets, and the ability to collaborate across teams. This position offers hybrid work flexibility with some days in the office.

Formación

• 10+ years of experience in account management or client success.
• Strong ability to influence stakeholders and develop solutions.
• Experience working in global or regulated industries.

Responsabilidades

• Build and maintain relationships with senior decision-makers.
• Conduct strategy meetings with client leadership.
• Analyze client data to identify risks and opportunities.

Conocimientos

Account management

Client success

Sales

Stakeholder influence

Cross-functional project leadership

Educación

Bachelor’s degree in Business or related field

MBA or relevant certification

Descripción del empleo

Lead Client Success Management page is loaded## Lead Client Success Managementlocations: Mexico - Colonia Juarez - Mexicotime type: Full timeposted on: Posted Yesterdayjob requisition id: R0025215Lead Client Success Management As a Lead Client Success Management reporting to our AVP - Client Success Management, you’ll play a critical role in strengthening long-term relationships with senior-level decision makers across global customer accounts, driving strategic engagement and increasing revenue. You’ll thrive in this position if you’re client-focused, strategic, and relationship-driven, have a global mindset, and bring a passion for technology and innovation to a fast-paced, high-impact environment.**Key Responsibilities*** Build and maintain strong relationships with senior decision makers and influencers across assigned global accounts.* Conduct regular strategy meetings with client leadership to understand needs and align them with Nasdaq’s solutions.* Create demand for Nasdaq’s products and services through impactful presentations and strategic conversations.* Analyze client data and sales reports to identify risks, opportunities, and drive retention strategies.* Collaborate with senior Account Managers to ensure consistent client satisfaction and revenue growth.**Required Qualifications*** Bachelor’s degree in Business, or a related field, or equivalent practical experience.* 10+ years of experience in account management, client success, or sales within a global or regulated industry.* Strong ability to influence stakeholders, develop scalable solutions, and lead cross-functional initiatives.* Clear communicator with experience in collaborative, matrixed environments.**Preferred Qualifications*** Advanced degree or certification (e.g., MBA, PMP).* Experience in capital markets, fintech, or regulated industries.* Exposure to global teams and cultural nuances in cross-border collaboration.This position will be located in México City and offers the opportunity for a hybrid work environment at least 3 days a week in-office, subject to change, providing flexibility and accessibility for qualified candidates.**Come as You Are**Nasdaq is an equal opportunity employer. We welcome applications from candidates of all backgrounds and identities. We ensure that individuals with disabilities are provided with reasonable accommodation throughout the hiring process.**Benefits & Rewards**We offer a competitive, holistic rewards package that supports the well-being of our employees and their families.Actual compensation may vary based on factors such as skills, experience, education, training, and market location. In addition to base pay, Nasdaq offers a short-term incentive (bonus/commission) and long-term incentive (equity), where applicable.For more information, visit .**Come as You Are**Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.At Nasdaq, we’re proud to be the engine behind the world’s capital markets. But we don’t stop there. We build the technology that drives transparency, trust, and access—helping economies grow and people thrive. Our purpose is to advance economic progress for all. Whether you’re a client, a colleague, or part of our broader community, we’re here to move markets—and possibilities—forward.Join our to stay in the loop on upcoming roles, events, and new opportunities across Nasdaq.Our hybrid work model, NasdaqBlend, gives you flexibility to do your best work—whether that’s from home, in the office, or a mix of both. Check the job listing or reach out to our team for role-specific details.We’re a global team of over 8,500 innovators across 38 countries, united by a shared purpose: advancing economic progress for all. It’s not just what we do—it’ .