Lead Account Executive, Payments Solutions

Global Payments Inc.; Monterrey; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Global Payments Inc. in Monterrey is seeking a detail-oriented professional to provide accurate technical information and guidance on our products and services to clients. You will respond to client inquiries, research potential solutions, and document interactions to ensure accurate records.

The role emphasizes learning our systems, coordinating with internal teams, and delivering clear, effective technical communication to resolve client issues and improve service quality.

Formación

• Bachelor’s degree or the equivalent of training and experience.
• Experience or degree relevant to the role.
• Typically no relevant experience required.

Responsabilidades

• Provide accurate and timely technical information, advice, and assistance regarding the organization’s product and services.
• Respond to inquiries from clients; understand their technical questions and assess their needs.
• Suggest or promote solutions that may include alternative products or services; develop proposals to new solutions.
• Use databases or other systems to maintain up-to-date documentation.
• Learn the industry, system, module, and product to interact effectively with clients.
• Track issue status and communicate resolutions to clients.

Conocimientos

Client support

Research

Documentation

Technical communication

Problem solving

Internal collaboration

Educación

Bachelor’s Degree

Descripción del empleo

Global Payments Inc. in Monterrey is seeking a detail-oriented professional to provide accurate technical information and guidance on our products and services to clients. You will respond to client inquiries, research potential solutions, and document interactions to ensure accurate records.

The role emphasizes learning our systems, coordinating with internal teams, and delivering clear, effective technical communication to resolve client issues and improve service quality.