LAC Personal Insurance Claims Leader

American International Group; Ciudad de México; Presencial; MXN 1.800.000 - 3.000.000; Jornada completa

Descripción de la vacante

American International Group (AIG) seeks a Head of Personal Insurance Claims, LAC to lead the Personal Insurance claims portfolio across the LAC region. You will guide a sizeable team of adjusters/analysts, drive technical claims leadership, reserve decisions, and ensure optimal loss outcomes in a matrix, global context.

The role emphasizes collaboration with underwriting, actuaries, finance, and regional leaders, delivering proactive risk management and performance improvements in a dynamic

Formación

• Proven leadership and people-management skills.
• Ability to influence across functions and geographies in a matrix.
• Strong understanding of personal insurance claims lifecycle.

Responsabilidades

• Provide strong technical Personal Insurance claim leadership across LAC aimed at best loss outcomes.
• Lead the team of LAC Personal Insurance adjusters/analysts (circa 40+ employees).
• Coordinate large claims and authorize reserves/payments within authority; refer decisions to senior leadership as needed.
• Delegate reserving, payment and settlement authority per Authority Matrix in collaboration with Global/Regional management.
• Collaborate with GI Claims Leadership, executives, and country claim managers to ensure appropriate resources.
• Report timely and accurate major claim exposures including CAT losses.
• Identify corrective actions from metrics to improve operations in MB R/QBR processes.

Conocimientos

Leadership

Stakeholder management

Technical claims knowledge

Cross-functional collaboration

Agile experience

Descripción del empleo

American International Group (AIG) seeks a Head of Personal Insurance Claims, LAC to lead the Personal Insurance claims portfolio across the LAC region. You will guide a sizeable team of adjusters/analysts, drive technical claims leadership, reserve decisions, and ensure optimal loss outcomes in a matrix, global context.

The role emphasizes collaboration with underwriting, actuaries, finance, and regional leaders, delivering proactive risk management and performance improvements in a dynamic