Claims Performance & Compliance Leader

American International Group; Ciudad de México; Presencial; MXN 900.000 - 1.350.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Total Rewards Program

Descripción de la vacante

American International Group, Inc. (AIG) seeks a Claims Operations & Performance Manager in Mexico City to lead process mapping, analytics, and continuous improvement across the claims function.

You will partner with line managers to drive efficiency, maintain data quality, and oversee processes that support timely claim resolution. Proven experience in operations and quality control, with strong Excel/Power BI skills and a focus on regulatory compliance, will be essential.

Formación

• Academic background: Industrial Engineering, Finance, Accounting or Business administration.
• Experience: +5 years in Operations, Process, Auditing and/or Quality Control in banking, insurance, or financial service industries.
• Specialization or experience in Audit related positions is a plus.
• Exposure to continuous improvement projects like statistical quality control projects or system implementation.
• Process mapping.

Responsabilidades

• Map operational processes to assess compliance and risk.
• Monitor vendor performance and manage FNOL workflow.
• Provide analytics and data insights to stakeholders across Claims.
• Develop plans to ensure data accuracy and consistency for decision making.
• Lead continuous improvement initiatives within Claims operations.

Conocimientos

Industrial Engineering

Power BI

Excel

Process mapping

Data analysis

Communication

Team collaboration

Educación

Industrial Engineering

Herramientas

Power BI

Excel

Descripción del empleo

American International Group, Inc. (AIG) seeks a Claims Operations & Performance Manager in Mexico City to lead process mapping, analytics, and continuous improvement across the claims function.

You will partner with line managers to drive efficiency, maintain data quality, and oversee processes that support timely claim resolution. Proven experience in operations and quality control, with strong Excel/Power BI skills and a focus on regulatory compliance, will be essential.