Java Production Support

NLB Services

Estado de México

On-site

PHP 502,200 - 669,600

Full time

14 days+

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Job summary

An IT services provider in Pampanga, Mexico is seeking a Mid-Senior Analyst/Associate to join its Technology Division. The role focuses on production management and involves collaboration with teams to resolve application issues, improve stability, and automate processes. Ideal candidates should have a Bachelor's degree and experience in software development, with skills in Data Structures, programming languages like Java, and experience in a Linux/Unix environment. This full-time position offers opportunities to work in consulting and IT services.

Qualifications

Software development experience.
Experience observing patterns, analyzing root causes, and suggesting resolutions.

Responsibilities

Analyze and resolve application issues with team members.
Manage incidents and communicate with stakeholders effectively.
Improve application stability and performance through data analysis.
Automate processes with AppBank Engineering tools.
Participate in Change management to manage production risks.
Develop reports to monitor application health and service performance.

Skills

Data Structures

Problem solving

Communication skills

Java

SQL

Linux/Unix

Education

Bachelor’s degree in Computer Science or equivalent

Job description

JOB SUMMARY

Analyst/Associate in AppBank, the Technology Division’s "Run-The-Bank" production management organization. Specialist role in the production management function for technologies and systems that support the Firm’s various business functions.

Responsibilities

Work actively with team members to analyze and resolve application issues
Identify defects, discrepancies, and trends by ways of code debugging or log analysis
Manage incidents and effectively communicate with users, application owners and senior stakeholders across all areas
Improve application stability and performance by observing patterns, recurring failures and/or issues, and advise application owners on permanent fixes accordingly
Adopt various tools developed by AppBank Engineering team to automate failures using machine learning techniques and notify discrepancies in the health of production and automation of health- restoration, with a focus on continuous measurement of risk and cost
Identify alerts/processes that can be automated and then work with AppBank Engineering team in automating them
Challenge existing application setup, processing and suggest different ways to solve problem or improve stability
Actively participate in Change management process with view to manage risk in production environment
Build and improve run books for generalists to minimize operational errors and gain fungibility/efficiency
Develop reports that provide trending statistics to track and manage application health and support service performance
Willing to learn and troubleshoot/support proprietary technologies not available through marketplace. No knowledge of proprietary technologies is required pre‑hire

Minimum Education and Experience Requirements

Bachelor’s degree (U.S. or equivalent) and software development experience.

Must Have Skills and/or Licenses required to perform the job

Computer Science concept of Data Structures in practical use cases
Problem solving in a development or production environment, including experience observing patterns, analyzing root cause and suggesting ideas to resolve issues
Good communication skills with ability to articulate the technical and functional aspects of a development/production problem to help drive solutions with App Dev teams and senior
One of the following Structured or Object Oriented programming languages: Java; Experience on SQL
Experience on Linux/Unix

Optional Skills or Qualification (Nice To Have)