L2 Systems Engineer (MSP Experience Required)

Outsourcing Advantage; México; Sur place; MXN 420 000 - 660 000; Plein temps

Avantages offerts par ce poste

Weekly payments

Weekends off

Diverse projects

Supportive environment

Résumé du poste

Outsourcing Advantage, a boutique MSP, is seeking an experienced L2 Systems Engineer to support multiple U.S.-based clients from Mexico. You will troubleshoot complex Microsoft 365 and Azure issues, manage Entra ID, Exchange Online, SharePoint, and Intune, and handle Windows Server environments.

This role emphasizes independent problem solving, strong communication, and a collaborative approach to safeguarding client infrastructure.

Qualifications

• Minimum 3 years MSP experience in an environment with multiple clients.
• Experience supporting diverse IT environments and complex issues.
• Strong troubleshooting and analytical skills for complex problems.
• Ability to work independently under pressure and prioritize tasks.
• Excellent written and verbal communication.
• Experience with Microsoft 365, Entra ID, Exchange Online, SharePoint, Intune.
• Scripting and automation with PowerShell.
• Experience with Azure Virtual Machines and Azure Virtual Desktop.
• Knowledge of virtualization platforms and security best practices.

Responsabilités

• Provide Level 2 technical support for multiple client environments.
• Troubleshoot issues involving Microsoft 365, Azure, networking, and servers.
• Manage Microsoft cloud tech: Entra ID, Exchange Online, SharePoint, Intune.
• Administer Windows Server, Active Directory, Domain Controllers, Group Policy.
• Configure and troubleshoot networks: firewalls, VPNs, content filtering.
• Support virtualization environments and hypervisors.
• Assist with Azure infrastructure: VMs and Azure Virtual Desktop.
• Manage backups, troubleshoot, ensure successful recoveries.
• Document calls, resolutions, configurations, and procedures.
• Create knowledge base articles and technical checklists.
• Research new technologies to improve client environments.
• Communicate effectively with clients, teams, vendors, and stakeholders.
• Prioritize tickets and meet SLAs; collaborate to resolve escalations.

Connaissances

MSP experience

Troubleshooting

Microsoft 365

Azure

Active Directory

Windows Server

PowerShell scripting

Customer-facing communication

Outils

Azure AD / Entra ID

Exchange Online

SharePoint

Intune

Windows Server

VPN technologies

Firewall management

DPI-SSL content filtering

Description du poste

Outsourcing Advantage is a boutique BPO provider specializing in back-office and operational support for U.S.-based businesses. We are seeking an experienced L2 Systems Engineer with a strong background in Managed Services Providers (MSP) environments to join our team. The ideal candidate will have hands‑on experience supporting multiple clients, troubleshooting complex infrastructure issues, and managing Microsoft-based environments.

This role requires a highly technical, organized, and proactive professional who can independently diagnose issues, research solutions, and deliver exceptional support across diverse client environments.

Responsibilities

• Provide advanced Level 2 technical support for multiple client environments.
• Troubleshoot and resolve complex issues involving Microsoft 365, Azure, networking, servers, endpoints, and infrastructure.
• Manage and support Microsoft cloud technologies, including Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.
• Administer and troubleshoot Windows Server environments, including Active Directory, Domain Controllers, Group Policy, and directory synchronization.
• Configure, maintain, and troubleshoot network infrastructure, including firewalls, VPNs, content filtering, and security solutions.
• Support virtualization environments, including hypervisors and virtual machines.
• Assist with Azure infrastructure, including Azure Virtual Machines and Azure Virtual Desktop (AVD).
• Manage backup solutions, perform troubleshooting, and ensure successful recovery processes.
• Document service call notes, technical resolutions, system configurations, diagrams, and internal procedures.
• Create and maintain technical documentation, checklists, and knowledge base articles.
• Research and implement new technologies, tools, and best practices to improve client environments.
• Communicate effectively with clients, team members, vendors, and external stakeholders.
• Prioritize and manage multiple tickets while meeting service-level agreements (SLAs).
• Work collaboratively with other engineers and internal teams to resolve escalated issues.

• Minimum 3 years of experience working in an MSP (Managed Services Provider) environment.

• Proven experience supporting multiple clients and managing diverse IT environments.
• Strong troubleshooting and analytical skills with the ability to resolve complex technical issues.
• Ability to work independently, prioritize tasks, and perform effectively under pressure.
• Strong communication skills, both written and verbal.
• Highly organized, detail-oriented, and process-driven.
• Experience documenting technical processes, configurations, and troubleshooting steps.
• Microsoft 365 in general, and specifically Entra ID (Azure AD), Exchange Online, SharePoint, and Intune.
• Experience with:
• PowerShell scripting and automation
• Azure Virtual Machines
• Azure Virtual Desktop (AVD)
• Windows Server administration
• Active Directory and Group Policy
• Directory synchronization tools
• Hardware firewalls
• VPN technologies
• DPI-SSL and content filtering
• Virtualization platforms
• Backup technologies

Candidates whose only experience is in-house IT, a single-company help desk, or an unrelated field are not a fit for this role. Prior experience in a Managed Services Provider (MSP) environment is required.

Preferred Qualifications

• Experience working with multiple MSP tools and platforms.
• Microsoft certifications such as:
• Microsoft Certified: Azure Administrator Associate
• Microsoft 365 Certified: Administrator Expert
• Microsoft Certified: Endpoint Administrator Associate
• Experience managing enterprise Microsoft environments.
• Strong understanding of cybersecurity best practices.
• Experience with firewall vendors such as SonicWall, Fortinet, Meraki, Palo Alto, or similar technologies.
• Experience supporting hybrid cloud environments.Experience creating network diagrams and technical documentation.
• Familiarity with IT service management processes and ticketing systems.
• Experience working directly with clients in a consulting or managed services capacity.

• Opportunity to work on diverse and exciting projects.
• Supportive and collaborative work environment.
• Weekly payments.
• Weekends off.