L2 Application Support Engineer (SFTP & File Transfer Operations)

Infosys Limited; Ciudad de México; Hybrid; MXN 420,000 - 660,000; Full time

Job summary

Infosys is seeking an L2 Application Support Engineer – SFTP & File Transfer Operations in Mexico City, offering hybrid work in a client office. The role focuses on operational support for secure file transfers, batch processing coordination, and incident management across AEBC platforms.

You will monitor file exchanges, investigate failures, and collaborate with vendors and L3 teams to ensure timely processing and data integrity. Strong scripting and ITIL practices are required.

Qualifications

• 4–7 years of experience supporting SFTP platforms and enterprise file transfer solutions.
• Strong experience with SFTP, FTPS, SSH and managed file transfer platforms.
• Experience with batch scheduling tools (Control-M, Autosys, UC4).
• Working knowledge of Linux/Unix command line and shell scripting.
• Experience with file encryption (PGP/GPG) and certificate management.
• Experience with ServiceNow, JIRA and ITIL operational processes.
• Strong troubleshooting, coordination, and stakeholder communication skills.

Responsibilities

• Monitor inbound and outbound SFTP transfers across production environments.
• Coordinate with vendors and internal teams to resolve production issues.
• Maintain operational schedules and runbooks for file exchange processes.
• Monitor batch job execution and investigate failures/delays.
• Support incident bridges and RCAs for recurring issues.
• Validate connectivity and post‑implementation verification for releases.
• Identify opportunities to automate monitoring and reporting.

Skills

SFTP platforms

FTP/FTPS/SSH

Batch scheduling tools

Linux/Unix

Shell scripting

File encryption (PGP/GPG)

Certificate management

ITIL processes

Incident coordination

Stakeholder communication

Tools

Control-M

Autosys

UC4

ServiceNow

JIRA

Job description

L2 Application Support Engineer (SFTP & File Transfer Operations)

Process|Service Management|ITIL, Technology|Network-Transmission|SFTP

Domain

Delivery

Interest Group

Infy Mexico

Company

Requisition ID

154816BR

Location in Mexico City, Hybrid work in client office.
English communication

Role Purpose

The L2 Application Support Engineer – SFTP & File Transfer Operations is responsible for providing Level 2 operational support for secure file transfer services supporting AEBC technology platforms. The role ensures the availability, integrity, and timely processing of inbound and outbound file exchanges while coordinating with vendors and L3 teams to resolve production issues. The role acts as the primary operational coordinator for batch processing, file transfer monitoring, and partner connectivity within the Production Assurance Team.

Key Responsibilities

SFTP & File Transfer Operations

• Monitor all inbound and outbound SFTP transfers across production environments.
• Validate successful transmission and receipt of business-critical files.
• Investigate failed, delayed, or incomplete file transfers.
• Coordinate recovery activities with internal teams and third-party partners.
• Maintain operational schedules for file exchange processes.

Batch Processing & Operational Monitoring

• Monitor batch job execution and completion status.
• Investigate batch failures and processing delays.
• Validate data reconciliation following batch completion.
• Coordinate restart or recovery activities when required.
• Maintain batch processing documentation.

Incident & Problem Management

• Perform L2 diagnosis for SFTP, batch, and file processing incidents.
• Participate in production incident bridges.
• Coordinate with vendors and infrastructure teams to restore services.
• Support RCA activities for recurring operational issues.
• Maintain Known Error Database entries and operational workarounds.

Operational Readiness & Change Support

• Validate SFTP connectivity before production releases.
• Support post‑implementation verification of batch and file transfers.
• Review operational readiness for scheduled maintenance activities.
• Update operational runbooks following configuration changes.

Continuous Improvement

• Identify opportunities to automate file monitoring and operational checks.
• Improve alerting and monitoring for file transfer failures.
• Develop operational reporting for file processing performance.
• Maintain operational knowledge articles and recovery procedures.

Required Skills & Experience

• 4–7 years supporting SFTP platforms and enterprise file transfer solutions.
• Strong experience with SFTP, FTPS, SSH, and managed file transfer platforms.
• Experience supporting batch scheduling tools (Control‑M, Autosys, UC4 or equivalent).
• Working knowledge of Linux/Unix command line and shell scripting.
• Experience with file encryption (PGP/GPG) and certificate management.
• Experience with ServiceNow, JIRA and ITIL operational processes.
• Strong troubleshooting, coordination, and stakeholder communication skills.

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.