Key Accounts Supervisor – Collections & Compliance

AutoZone; Chihuahua; Presencial; MXN 420.000 - 600.000; Jornada completa

Descripción de la vacante

AutoZone in Chihuahua, Mexico seeks a Collections Supervisor to lead daily collections operations for assigned accounts and drive performance improvements. You will monitor metrics like DSO and delinquency, coach staff, and escalate complex cases while ensuring regulatory compliance.

The role requires 3–5 years in collections or credit, a bachelor’s degree in Accounting/Finance/Business, and bilingual English/Spanish.

Formación

• Bachelor's degree in Accounting, Finance or Business Administration.
• 3–5 years of collections or credit experience.
• Bilingual English/Spanish. (written and spoken)

Responsabilidades

• Supervise daily collections operations across assigned accounts.
• Monitor KPIs such as DSO, delinquency rates, and recovery effectiveness.
• Provide coaching, feedback, and performance support.
• Act as escalation point for complex or high-risk accounts.
• Ensure adherence to regional regulatory and compliance requirements.

Conocimientos

Leadership

Coaching

KPI monitoring

Escalation handling

Regulatory compliance

Educación

Bachelor's degree in Accounting, Finance or Business Administration

Descripción del empleo

AutoZone in Chihuahua, Mexico seeks a Collections Supervisor to lead daily collections operations for assigned accounts and drive performance improvements. You will monitor metrics like DSO and delinquency, coach staff, and escalate complex cases while ensuring regulatory compliance.

The role requires 3–5 years in collections or credit, a bachelor’s degree in Accounting/Finance/Business, and bilingual English/Spanish.