Key Account Operations Lead — Control Tower

Jas-Worldwide; Región Centro; On-site; MXN 446,000 - 725,000; Full time

Job summary

Jas-Worldwide Mexico seeks a Control Tower Coordinator to support day-to-day queries from Customer Logistics and operations teams. You will pro-actively manage shipment status, escalate risks, and ensure timely communication with clients and internal teams across origins and destinations.

Responsibilities include monitoring bookings, coordinating with Account Management, Operations and Product teams, and supporting implementation of new services.

Qualifications

• Excellent organizational skills and verbal/written communication.
• Strong customer service and problem-solving abilities.
• Proficiency in Microsoft Office; Power BI is a plus.
• Knowledge of Cargowise is advantageous.

Responsibilities

• Identify potential risks and escalate issues promptly.
• Monitor and track shipments and bookings; update clients on status.
• Coordinate between Origin and Destination and with internal teams.
• Assist in implementing new services with operations at all locations.

Skills

Organizational skills

Customer service

Microsoft Office

Power BI

Tools

Cargowise

Job description

Jas-Worldwide Mexico seeks a Control Tower Coordinator to support day-to-day queries from Customer Logistics and operations teams. You will pro-actively manage shipment status, escalate risks, and ensure timely communication with clients and internal teams across origins and destinations.

Responsibilities include monitoring bookings, coordinating with Account Management, Operations and Product teams, and supporting implementation of new services.