Key Account Manager, Private Label - Remote Mx

Nature's Touch; Región Centro; Hybrid; MXN 900,000 - 1,300,000; Full time

Benefits offered by this job

Competitive salary and incentives

Health and life insurance

Company car or car allowance

Retirement savings plan

Professional growth opportunities

Collaborative team environment

Product discounts

Job summary

Nature's Touch seeks an experienced Product Manager to oversee strategic accounts and drive growth across distribution channels. You will lead cross‑functional teams, manage onboarding and ongoing partner interactions, and collaborate on architecture for API and data integrations.

The role requires 4–7 years in product management or related fields, with strong negotiation and CRM experience. The position is hybrid, based in Zapopan, Jalisco, MX, with travel as needed to client sites.

Qualifications

• 4 to 7 years of progressive work related experience in product management, travel technology, or vendor relationships.
• Experience leading cross-functional teams and owning product goals and success metrics.
• Hands-on testing of APIs and working with XML/JSON messaging in modern software environments.
• Strong analytical, project management, and communication skills.

Responsibilities

• Develop and implement strategic account plans for key retail clients to maximize sales and profitability.
• Lead or support partner contracting and renewals within defined distribution guardrails.
• Own partner onboarding, setup, and ongoing maintenance across distribution systems.
• Coordinate with internal teams to ensure effective product launches and inventory management.
• Identify new business opportunities and drive expansion within existing key accounts.

Skills

Product management

Cross-functional leadership

API testing

XML/JSON messaging

Data analysis

Project management

CRM systems

Stakeholder communication

Education

Bachelor's degree in Business Administration, Marketing, or a related field

Tools

CRM systems

Job description

Description
Essential Job Functions
+ Client Facing Role that manages the overall business relationship
+ Account mapping, business unit breakdown (touchpoints to align regional/global team)
+ Run QBRs & ensure they are properly prepared for
+ Ensure each Crane Worldwide office servicing the account understands the SOPs and executes accordingly
+ Report Creation / Monitoring / Distribution (responsible/accountable)
+ Performance management (responsible/accountable)
+ Market Analysis / Industry Awareness
+ Drives collaborative efforts internally by supporting and sharing best practices in the following key areas:
Client Reviews Strategic Business Plans
Value add Programs Process Improvements
Tender Management Technology Solutions
+ Impact & coverage analysis -> identify service or opportunity gaps
+ Penetrate organizational structure and develop relationship beyond main points of contact
+ Maintain rates and assess yields monthly
+ Monitor account for timely payments and assist with collections on past due invoices
+ Enter all meeting notes, action items, complaints, compliments into our CRM and distribute to appropriate people in global network
+ When necessary, travel within region to visit accounts/account sites and Crane Worldwide offices to review procedures and maintain customer information/satisfaction
+ Ensure all company policies and regulatory requirements are adhered to
+ Identify growth opportunities and develop a strategy to secure opportunities with the appropriate internal resources
+ Create a business development plan with short- and long-term business objectives, initiatives, and quantified value-added contribution
+ Other duties as assigned

Other Skills & Abilities
+ Excellent Organizational Skills
+ Excellent written and verbal skills
+ Excellent presentation and interpersonal skills
+ Thorough knowledge of transportation industry logistics and freight forwarding
+ Thorough knowledge of successful sales techniques
+ Strong computer skills including Microsoft Office suite
+ Detail oriented, able to multitask and meet deadlines
+ Self-motivated, able to work in a team and independently
+ Good analytical and program management skills; ability to define, develop and document business processes and procedures
+ Strong customer service, problem-solving, and interpersonal skills
+ Internal/external sales skills
+ Troubleshooting and problem resolution skills
+ Leads by example
+ Sense of urgency
+ Creative
+ Responds easily to changing demands

Physical Requirements
+ Talking, hearing and using hands to operate computer equipment
+ Vision abilities required by this job include close vision and the ability to adjust focus
+ Must have a valid driver's license and safe driving record

Education & Experience
+ College degree preferred
+ 3-5 years successful sales or account management or operations experience in freight forwarding, logistics and or transportation industry
+ Experience with CRM systems

Certification and Licenses
+ Professional certification may be required in some area
The ideal candidate will travel to see clients across MX and can be based in any of the larger cities MEX/GDL/QRO/MTY.

**Disclaimer:**
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Company benefits are contingent upon meeting eligibility requirements and plan conditions.

Key Responsibilities
+ Serve as the primary Distribution owner for assigned partners, acting as the central point of contact for account management activities
+ Support and participate in regular account reviews, including MBRs and QBRs, with partners and internal stakeholders
+ Support regional and commercial teams by addressing partner-related questions, issues, and opportunities
+ New business development
+ Partner with the Commercial organization to align account enablement and identify high‑value opportunities

Contracting and Commercial Governance
+ Lead or support partner contracting and contract renewals within defined Distribution guardrails
+ Ensure partner contracts align with IHG distribution standards, onward distribution principles, and rate parity requirements

Operational Management and Execution
+ Own partner onboarding, setup, and ongoing maintenance across Distribution systems and tools
+ Manage and maintain accurate partner information in Merlin, ensuring ongoing data integrity
+ Support the onboarding and integration of new brands into partner portfolios

Connectivity and Channel Support
+ Act as the first point of escalation for partner connectivity and channel support issues
+ Coordinate with internal technical teams and external connectivity providers to resolve issues efficiently

Rate Parity and Compliance Support

Experience
+ 8+ years of progressive work-related experience as a Product Manager or Sr. Product Manager with demonstrated proficiency in one or multiple disciplines/technologies/processes related to the position including product and/or project management, travel technology systems (GDS, OTAs, PMS and other distribution technology), or vendor relationship management.

Skills & Technical Experience
+ Experience leading medium‑to‑large partner integration initiatives, including requirements gathering, stakeholder communication, change management, and delivery, with hands‑on experience testing APIs and working with XML/JSON messaging.
+ Proven success operating as a Product Manager in modern, cross‑functional software environments, overseeing multiple products and collaborating effectively with engineering, design, and business stakeholders.
+ Strong analytical, project management, and communication skills, including the ability to define product goals and success metrics, provide in‑depth technical analysis and feedback to engineering and leadership, manage competing priorities, and adapt quickly within complex travel distribution ecosystems.

Hybrid Position Requirement
**This is a hybrid position and requires going to the Guadalajara office 3-4 times per week.**

About the Role Our client, a leading distributor of consumer goods, is seeking an experienced Key Account Manager to join their commercial team in Zapopan, Jalisco, MX . This hybrid role requires you to be present in the office for strategic planning and team collaboration, while also offering flexibility to manage client relationships remotely and on‑site. You will be responsible for managing and expanding relationships with our most important retail partners, driving sales growth, and ensuring seamless execution of product strategies.

Key Responsibilities
+ Develop and implement strategic account plans for key retail clients to maximize sales and profitability.
+ Build and maintain strong, long‑term relationships with key stakeholders within retail organizations.
+ Negotiate contracts, promotions, and merchandising plans to achieve mutually beneficial outcomes.
+ Monitor sales performance, market trends, and competitor activities within key accounts.
+ Collaborate with internal teams (marketing, supply chain, operations) to ensure effective product launches and inventory management.
+ Identify new business opportunities and drive expansion within existing key accounts.
+ Present business reviews and strategic recommendations to client leadership.
+ Resolve client issues promptly and efficiently, ensuring high levels of customer satisfaction.
+ Manage budgets and forecasts for assigned key accounts.
+ Stay updated on industry best practices and consumer behavior trends in the retail sector.

Requirements
+ Bachelor's degree in Business Administration, Marketing, or a related field.
+ Minimum of 4 years of experience in Key Account Management, Sales, or Brand Management within the consumer goods or retail industry.
+ Proven track record of managing large retail accounts and achieving significant sales growth.
+ Strong negotiation, analytical, and problem‑solving skills.
+ Excellent communication and presentation abilities.
+ Understanding of retail operations, merchandising, and promotional strategies.
+ Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint.
+ Experience with CRM software is preferred.
+ Ability to work effectively in a hybrid model, balancing office and remote responsibilities.
+ Must be based in or willing to commute to Zapopan, Jalisco, MX .

Benefits
+ Competitive salary and performance‑based incentives.
+ Comprehensive health and life insurance.
+ Company car or car allowance.
+ Retirement savings plan.
+ Opportunities for professional growth and development.
+ Collaborative team environment.
+ Product discounts.

**Key Accountabilities**
+ Lead team members in assigned process in accordance with Service Level Agreements, completion of assignments, rules, schedules and resolves issues. Monitor team workflow for accuracy, timeliness and completion.
+ Responsible for coaching, training, development and performance review of team including operations, specialized transactions and service quality. Develop and maintain current desk resource guide and training manuals.
+ Process complex transactions, queries and reports to meet team objectives. Demonstrate expertise in assessing and responding to team transactional, informational and service needs. Communicate with internal and external customers to receive and provide information and assistance. Ensure proper controls are in place for the process team.
+ Maintain monitors and resolves issues in the vendor relations. Oversee processing to outside agencies adhering to Company, federal and state regulations. Responsible for reviewing accounts, ensuring completed reconciliation. Approve all manual transactions and exception procedures. Manage accounts assessing potential risks and proactively advises process leader of probable alternatives. Utilize outside sources to gather financial data. Make independent decisions regarding action on accounts.
+ Responsible for system administration including updates, testing and new location set-up, change of entity, ownership etc. for assigned process. Analyze discrepancies between system interfaces and acts as the process liaison between the customer and systems support. Other duties as assigned in conjunction with the process teams.
+ Coach and develop team members; hire, fire, assess, discipline, document performance, recommend salary and classifications changes. Act as an advisor to subordinate staff to help meet established schedules and/or resolve technical or operational problems.

**Functional Complexities and Duties -**

**Operational and Financial Accounting:**
+ Prepare monthly hotel and corporate financial statements and ensuring integrity and accuracy are maintained. Prepare and review monthly balance sheet and bank reconciliation and appropriate reconciling journal entries.
+ Prepare and review monthly sales tax, GST, VAT or similar tax returns.
+ Tax specialist: Responsible for the operations and maintenance of the income tax (i.e. FastTax) software system including PS tree maintenance (global), network administration, data downloading and chart of accounts/tcc maintenance. Responsible for the financial data collection and reconciliation process and the input of such data into the tax software system and tax templates. Serve as a liaison with the tax department. Provide complete and accurate tax packs to the tax team. Responsible for tax account reconciliation, including payments, provisions and true‑ups. Responsible for completion of income tax provision templates by country and related accounting. Ensure adherence to foreign withholdings tax policies. Ensure inter‑Company license and service agreements are properly accounting for
+ Provide consultation on improvements to the tax compliance process. Review, make recommendations and implement new methodology, enhancements, techniques and software to improve tax compliance. Responsible for the operations and maintenance of the income tax (i.e. FastTax) software system. Serve as a liaison between the tax team and the I.T. and Systems Teams. Responsible for financial data collection process. Provide completed tax packs to the team. Responsible for federal tax consolidation and state tax unitary/combined reporting processes. Ensure adherence to foreign withholdings tax policies.
+ Prepare or review work‑papers for internal / external auditors.
+ Facilitate training and supporting hotel general management / accounting staff.
+ Responsible for supporting FAM in the processing of Capital planning, budget forecasting and tracking performance against that budget. Ensure Capital expenditures are in accordance with global policies and procedures. Provide Business Case analysis for approving Capital expenditures and for monitoring that process for adhesion to budget and plan. Monitor and report on Capital expenditures including the conversion from an in‑process project to a Capital project.
+ Maintain the financial asset ledgers, the tax ledgers and the reporting of both.
+ Ensure the appropriate depreciation policies and applied for financial and tax purposes.
+ Ensure the proper policies and procedure are followed during the asset disposition and retirement process including the analysis of buy vs. lease options and expense vs. capitalizes options. Maintain specialized knowledge of tax and financial accounting for capital assets.
**Cash Management:**
+ Maintain system administration for the treasury workstation. Ensure that transfer of funds occurs within established standards, policies and procedures. Perform cash management accounting and reconciliation. Gather records, reports, results, and statistics from various sources to provide support data and analysis. Maintain the inter‑Company loans and notes documentation. Responsible for cash requirement analysis and inter‑Company account settlement process. Responsible for opening/closing bank accounts, maintaining bank account database and bank account administration. Analyze and resolve bank transaction problems.
+ Summarize data and review completed reports for reasonableness with respect to current trends. Investigate variations from generally expected results.
**Key Skills & Experiences**
**Education -**
+ Bachelor's or Master's Degree in a relevant field of work or an equivalent combination of education and work related experience.
Experience -
+ 4 to 7 years progressive work related experience with demonstrated proficiency in multiple disciplines/processes related to the position.
**Technical Skills and Knowledge -**
+ Demonstrated working knowledge of process, accounting procedures and related environment.
+ Demonstrated knowledge of PeopleSoft, 10 key & MS Office.
+ Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions.
+ Demonstrated understanding of accounting fundamentals and principles.
+ Demonstrated project management experience in organizing, planning and executing small to mid‑scale projects.
+ Demonstrated ability in leading work teams and/or technical staff.
+ Demonstrated effective verbal and written communication skills for the purpose of providing information to clients, vendors, senior management and staff.
**Work Scheme:**
We operate under a **hybrid working model with 4 days in the office and 1 remote day per week**, combining in‑person collaboration with the flexibility of working from home.