Key Account Manager - (Bilingual)

Valoroo; Puebla de Zaragoza; On-site; MXN 420,000 - 640,000; Full time

Job summary

Valoroo in Puebla is seeking a bilingual Key Account Manager to interface with clients, schedule deliveries, and oversee import/export container movements on site at the customer's facility. The role bridges drivers, yard operations, and the customer to ensure on-time delivery and KPI achievement.

Typical responsibilities include leading the dispatcher team, coordinating carriers to terminals and rail ramps, and managing yard inventory to minimize demurrage and maximize profitability.

Qualifications

• 3–5+ years in drayage dispatching, trucking logistics, or container management.
• Bilingual in reading, writing, and speaking English and Spanish.
• Proven experience in a 3PL or Asset-based brokerage environment.
• Leadership ability to mentor and motivate a team.
• Proficient with TMS, YMS, Outlook and Excel.
• Excellent verbal and written communication for client meetings.
• Education: High School Diploma; Bachelor's preferred.

Responsibilities

• Serve as the main contact for assigned clients regarding container status and changes.
• Attend regular client meetings to review KPIs like on-time pickups/deliveries and detention.
• Proactively inform customers of delays and port congestion to protect the supply chain.
• Strengthen client relationships and identify opportunities to grow the account.
• Supervise dispatching workflow, train staff, and ensure accurate dispatching.
• Schedule carriers to ports, rail ramps, and customer locations; monitor real-time driver locations.
• Monitor yard and terminal operations to ensure efficient turn times and minimize demurrage.

Skills

Drayage dispatching

Logistics management

Bilingual EN/ES

Leadership

TMS

YMS

Excel

Communication

Problem solving

Education

High School Diploma

Bachelor's in Supply Chain/Logistics preferred

Tools

TMS software

YMS software

Microsoft Outlook

Job description

Job Title: Key Account Manager (Bilingual)

Industry: 3PL / Third-Party Logistics

Reports To: General Manager

Job Type: Full-Time

Position Summary

The Key Account Manager is responsible for directly interfacing with clients to provide updates, schedule deliveries, solve problems, and attend performance meetings on site at the customer. The Key Account Manager is also responsible for the daily execution of import/export container movements, coordinating terminal appointments, and managing the physical yard. This role bridges the gap between drivers, yard operations, and the customer, ensuring on-time delivery, meeting all expectations and KPI’s of the customer while minimizing demurrage/detention fees, and maximizing profitability.

Key Responsibilities:

1. Customer Facing & Account Management

• Primary Contact: Serve as the main point of contact for assigned clients regarding container status, last-minute changes, and issue resolution.
• Customer Meetings: Attend regular client meetings (in-person) to review Key Performance Indicators (KPIs), such as on-time pickup/delivery, detention, and hot container turn times.
• Proactive Communication: Inform customers of delays, port congestion, or chassis shortages before they impact the supply chain.
• Relationship Building: Strengthen client relationships through professional, empathetic, and responsive service.
• Account Growth: Work with customers and identify new opportunities to further grow the account.

2. Drayage Dispatching & Operational Leadership

• Dispatcher Team Leadership: Supervise the daily workflow of the dispatcher team, providing guidance, conducting training, and ensuring accurate, efficient dispatching.
• Carrier Management: Schedule and dispatch carriers to port terminals, rail ramps, and customer locations.
• Performance Monitoring: Monitor drivers' real-time locations to ensure on-time, efficient pickups and deliveries.

3. Yard Management & Terminal Operations

• Container Tracking: Monitor container availability (LFD - Last Free Day) via terminal portals to avoid demurrage.
• Equipment Control: Manage the inventory of empty containers, chassis, and loaded containers in the yard.
• Terminal Liaison: Coordinate with marine terminals and railroads to ensure efficient turn times for drivers.

Requirements & Qualifications

• Experience: 3–5+ years of experience in drayage dispatching, trucking logistics, or container management (required).
• Bilingual – Must be proficient in reading, writing, and speaking both English and Spanish.
• 3PL Experience: Proven experience in a 3PL or Asset-based brokerage environment.
• Leadership Skills: Demonstrated ability to lead, mentor, and motivate a team.
• Technical Skills: Proficiency in TMS software, YMS software, Microsoft Outlook, and Excel.
• Communication: Exceptional verbal and written communication skills for client-facing meetings.
• Problem-Solving: Ability to think critically, make decisions under pressure, and resolve customer complaints.
• Education: High School Diploma required; Bachelor’s degree in Supply Chain/Logistics preferred.

Core Competencies

• Client Intimacy: A desire to understand and meet the unique needs of the customer.
• Proactive Attitude: Ability to anticipate problems and act in a fast-paced environment.
• Accountability: High ownership of results, including KPI