Junior Wealth Client Services Advisor

Hsbc Global Services Limited; Xico; On-site; MXN 180,000 - 260,000; Full time

Job summary

HSBC Global Services Limited in Mexico is seeking a Client Services professional to manage and resolve a wide range of transactional client needs, including technical inquiries. The role may involve leading a team and advising internal stakeholders across lines of business.

You will coordinate with product partners to design solutions that fit customers' requirements, ensure high satisfaction, and promote HSBC's service standards.

Qualifications

• Experience handling client queries and complaints.
• Ability to coordinate with product partners to offer customer solutions.
• Strong commitment to delivering excellent service.

Responsibilities

• Handle, own and resolve clients' transactional queries and complaints
• Adopt HSBC initiatives and practices that enable consistent, competitive, service experiences for clients as well as internal stakeholder
• Ensure client satisfaction is achieved by leading the teams within its remit to consistently deliver excellent and market-leading service
• Co-ordinate with product partners to offer solutions based on the customers' needs and nature of the business
• Provides support to colleagues in servicing customers

Job description

HSBC Global Services Limited in Mexico is seeking a Client Services professional to manage and resolve a wide range of transactional client needs, including technical inquiries. The role may involve leading a team and advising internal stakeholders across lines of business.

You will coordinate with product partners to design solutions that fit customers' requirements, ensure high satisfaction, and promote HSBC's service standards.