Junior Customer Quality Engineer - Data-Driven Solver

Danfoss; Apodaca; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Danfoss in Mexico is seeking a Jr. Customer Quality Engineer to support the Quality team by analyzing data, addressing customer complaints, and driving improvements to customer satisfaction.

You will analyze KPIs such as PPM and response time, apply 8D/5 Whys/Ishikawa to find root causes, monitor corrective actions, and coordinate containment with internal teams and external partners to protect customers promptly.

Formación

• Bachelor's degree in engineering, Manufacturing, Quality, or a related technical field.
• 1-2 years of experience in quality functions.
• Proven experience in customer quality or manufacturing quality with exposure to complaint handling.
• Advanced English (written and spoken).

Responsabilidades

• Analyzing customer complaint KPIs such as PPMs and response time.
• Analyzing and following up on customer complaints using problem solving tools such as 8D, 5 Whys, and Ishikawa diagrams to identify root causes.
• Monitoring and tracking corrective actions derived from customer complaints, verifying their proper implementation and effectiveness.
• Supporting customer communication regarding complaint status and implemented actions.
• Coordinate and participate in containment actions and inspections with internal teams and external partners to protect customers quickly

Conocimientos

Advanced English

Analytical skills

Structured problem solving

Educación

Bachelor's degree in engineering

Descripción del empleo

Danfoss in Mexico is seeking a Jr. Customer Quality Engineer to support the Quality team by analyzing data, addressing customer complaints, and driving improvements to customer satisfaction.

You will analyze KPIs such as PPM and response time, apply 8D/5 Whys/Ishikawa to find root causes, monitor corrective actions, and coordinate containment with internal teams and external partners to protect customers promptly.