Jr Customer service representative

Eaton; Tijuana; Presencial; MXN 279.000 - 391.000; Jornada completa

Descripción de la vacante

Eaton in Tijuana, Baja California, is seeking a customer service/order management specialist to ensure accurate order processing and proactive communication with customers and internal teams. The role emphasizes timely shipments, data accuracy, and adherence to company policies.

The ideal candidate will have at least 1 year of manufacturing customer service experience, strong English communication, and proficiency in Excel with SAP knowledge preferred.

Formación

• Bachelor's degree required in adminstration, business, logistics, commerce, or related.
• Minimum 1 year of customer service experience in a manufacturing environment.
• Strong English communication skills (verbal and written).
• Proficient Excel skills; SAP knowledge preferred.

Responsabilidades

• Follow up on daily production lines to ensure timely shipment from the plant.
• Serve as the primary liaison between Planning, Shipping, and the Customer to coordinate daily shipments.
• Act as the main point of contact for customer inquiries regarding order status, lead times, pricing, and related matters through phone calls and email communication.
• Generate and maintain reports on open orders, sales, and other reports as required.
• Enter and maintain customer orders accurately and efficiently in the system.
• Process customer requests such as return orders, credit memos, and debit memos.
• Ensure all activities comply with company policies, procedures, ethical standards, and legal requirements.
• Perform other duties and responsibilities as assigned by the Supervisor and Management.

Conocimientos

Customer service

Communication

Attention to detail

Problem solving

Educación

Bachelor's degree in administration/business/logistics

Herramientas

SAP

Excel

Descripción del empleo

What you'll do:

Primary Function:

To provide outstanding customer service and effective order management by ensuring accurate order processing, maintaining constant communication with customers, coordinating with internal departments to meet delivery requirements, and supporting daily operations to achieve high levels of customer satisfaction and operational efficiency.

Essential Functions:

• 1 Follow up on daily production lines to ensure timely shipment from the plant.
• 2 Serve as the primary liaison between Planning, Shipping, and the Customer to coordinate daily shipments.
• 3 Act as the main point of contact for customer inquiries regarding order status, lead times, pricing, and related matters through phone calls and email communication.
• 4 Generate and maintain reports on open orders, sales, and other reports as required.
• 5 Enter and maintain customer orders accurately and efficiently in the system.
• 6 Process customer requests such as return orders, credit memos, and debit memos.
• 7 Ensure all activities comply with company policies, procedures, ethical standards, and legal requirements.
• 8 Perform other duties and responsibilities as assigned by the Supervisor and Management.

Qualifications:

Basic qualifications

• Bachelor's degree required in adminstration, business, logistics, commerce, or related.

Years and area of experience required

• Minimum 1 year of customer service experience in a manufacturing environment.

Technical knowledge

• Professional working proficiency in English with the ability to communicate fluently and effectively in both verbal and written interactions with customers and internal stakeholders.
• Intermediate Microsoft Office skills, particularly Excel.
• SAP knowledge preferred.

Soft skills

• Responsible, strong sense of urgency, attention to detail, problem-solving skills, and excellent verbal and written communication skills.

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates' privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.

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