ITAD Business Analyst

Hewlett Packard Co.; Tlaquepaque; Hybrid; MXN 420,000 - 600,000; Full time

Job summary

Hewlett Packard Co. in Tlaquepaque, Jalisco, Mexico, seeks an ITAD Business Analyst to drive data analytics, reporting, and portal enhancements for IT Asset Disposition operations.

The role focuses on Power BI dashboards, KPI development, data quality, and user support, collaborating with regional and global teams to improve ITAD processes and performance.

Qualifications

• Bachelor degree or equivalent with exposure to analytics and ITAD or supply chain.
• Experience building Power BI dashboards and reports.
• Familiarity with IT asset disposition or digital portals is a plus.

Responsibilities

• Develop, maintain, and enhance Power BI dashboards for ITAD operations and KPIs.
• Analyze data to identify trends, root causes, and improvement opportunities.
• Define and monitor performance metrics translating data into insights.
• Support ITAD portal users with data questions, issues, and testing.
• Document requirements and translate them into dashboards, reports, and portal changes.
• Validate data across systems and assist with UAT and training materials.
• Collaborate with regional/global teams to improve ITAD processes.

Skills

Power BI

Data visualization

Data analysis

KPIs & metrics

Data quality

Requirements gathering

UAT

User support

Documentation

Training

Supply chain

Education

Four-year degree in Supply Chain, Business, Info Systems, Data Analytics, or related field

Tools

Power Query

SQL

DAX

Excel

SAP/ERP

Job description

## ITAD Business AnalystApply: Tlaquepaque, Jalisco, Mexico: Full time: Posted Today: End Date: November 6, 2026 (9 days left to apply): 3169324ITAD Business Analyst**Description -****Job Summary** This role supports **IT Asset Disposition (ITAD) operations** through data analytics, reporting, process improvement, and ITAD portal support. The ideal candidate combines strong **Power BI and data analysis capabilities** with the ability to understand operational processes, translate business requirements into reporting solutions, and assist users with the effective use and continuous improvement of the **ITAD portal**.The role partners with regional and global teams to monitor operational performance, develop and enhance dashboards and KPIs, identify trends and improvement opportunities, and support projects that improve the ITAD user experience and operational effectiveness.**Responsibilities*** Develop, maintain, and enhance **Power BI dashboards and reports** supporting ITAD operations, performance management, and business decision-making.* Analyze operational data to identify trends, exceptions, root causes, and opportunities for process improvement.* Define and monitor **KPIs and performance metrics**, translating data into clear and actionable business insights.* Support the **ITAD portal**, assisting users with functional questions, data-related issues, process execution, and issue resolution.* Partner with business and technical teams to identify opportunities to enhance ITAD portal functionality, usability, data quality, and reporting capabilities.* Gather and document business requirements and translate them into dashboards, reports, portal enhancements, and process improvements.* Validate data across systems and reports, investigating inconsistencies and supporting improvements to **data quality and reporting accuracy**.* Support testing and validation of ITAD portal changes, enhancements, and new functionality, including **user acceptance testing (UAT)**.* Collaborate with regional and global stakeholders to maintain and continuously improve ITAD business processes.* Support operational reviews by preparing performance reporting and clearly communicating findings, risks, and opportunities.* Identify opportunities to automate or simplify manual reporting and operational activities.* Create documentation, process guides, and training materials and provide guidance to ITAD portal users.* Support priority projects and continuous improvement initiatives across the ITAD organization. **Education & Experience Recommended*** Four-year degree in **Supply Chain Management, Business Administration, Information Systems, Data Analytics, Operations Management**, or a related discipline, or equivalent demonstrated experience.* Typically **2-4 years of professional experience** in data analytics, business intelligence, supply chain, operations, IT asset management, or a related field.* Hands-on experience developing and maintaining **Power BI dashboards and reports** is strongly preferred.* Experience supporting business applications, portals, or digital workflow solutions is preferred.* Experience in **IT Asset Disposition (ITAD), asset management, reverse logistics, returns, or services supply chain** is an advantage but not required. **Knowledge & Skills** **Core Skills*** **Microsoft Power BI*** Data visualization and dashboard development* Data analysis and interpretation* KPI development and performance reporting* Data validation and data quality* Business requirements gathering* Business and operational process analysis* Problem solving and root cause analysis* Process improvement* User Acceptance Testing (UAT)* User support and troubleshooting* Documentation and training* Supply chain and operations**Highly Desirable*** Power Query* SQL* DAX* Advanced Microsoft Excel* Data modeling* Workflow and portal support* IT Asset Disposition (ITAD)* IT Asset Management* Reverse logistics* SAP or other ERP applications* Process automation and continuous improvement**Cross-Organization Skills*** Effective Communication* Analytical Thinking* Results Orientation* Learning Agility* Digital Fluency* Customer Centricity* Collaboration* Problem Solving* Attention to Detail**Impact & Scope*** Contributes directly to the effectiveness of ITAD operations through **data-driven insights, reporting, and portal support**.* Works with regional and global stakeholders to solve operational issues and improve business processes.* Independently manages assigned reporting, analytics, and portal-support activities while contributing to broader improvement initiatives.* Provides analysis and recommendations that support operational and management decision-making.**Complexity*** Works on moderately complex operational and analytical problems using established processes and sound judgment.* Investigates data, reporting, and portal issues to identify root causes and recommend solutions.* Balances day-to-day operational support with dashboard development and continuous improvement activities.* Escalates more complex technical issues while retaining ownership of business requirements, testing, and user communication.**Preferred Certifications**Certifications are beneficial but not required. Relevant examples include:* **Microsoft Certified: Power BI Data Analyst Associate (PL-300)*** Lean Six Sigma or continuous improvement certification* Project management certification or training* Supply chain or IT asset management certification**Job -**Supply Chain & Operations**Schedule -**Full time**Shift -**First Shift (Mexico)**Travel -****Relocation -****Equal Opportunity Employer (EEO) -**HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal\"