ITAD Business Analyst

HP; Tlaquepaque; On-site; MXN 420,000 - 650,000; Full time

Job summary

HP is seeking a data analytics professional to develop and maintain Power BI dashboards that support ITAD operations and performance management. You will analyze data to uncover trends, root causes, and opportunities for improvement, and define KPIs to guide business decisions.

You will also support the ITAD portal, assist users with data issues, ensure data quality, and collaborate with regional teams to enhance functionality and reporting capabilities.

Qualifications

• 2–4 years of professional experience in data analytics, BI, supply chain, operations, or IT asset management.
• Hands-on experience developing and maintaining Power BI dashboards and reports.
• Experience supporting business applications, portals, or digital workflow solutions.
• Experience in IT Asset Disposition (ITAD) is an advantage.

Responsibilities

• Develop, maintain, and enhance Power BI dashboards and reports for ITAD operations and performance management.
• Analyze operational data to identify trends, exceptions, root causes, and improvement opportunities.
• Define and monitor KPIs and translate data into actionable insights.
• Support the ITAD portal and assist users with data issues and workflow questions.
• Collaborate with regional and global teams to improve portal usability, data quality, and reporting.
• Gather business requirements and translate them into dashboards, reports, and portal enhancements.
• Validate data across systems and reports, investigating inconsistencies and guiding quality improvements.
• Support testing and validation of portal changes, including user acceptance testing.
• Prepare performance reports for operational reviews and communicate findings clearly.
• Identify opportunities to automate or simplify manual reporting and processes.
• Create documentation, guides, and training materials for ITAD portal users.

Skills

Power BI

Data viz

Data analysis

KPIs

Data quality

Requirements gathering

Process analysis

UAT

User support

Documentation

Supply chain ops

Education

Bachelor's degree in related field

Tools

SQL

DAX

Excel

ERP/ SAP

Job description

Responsibilities

• Develop, maintain, and enhance Power BI dashboards and reports supporting ITAD operations, performance management, and business decision-making.
• Analyze operational data to identify trends, exceptions, root causes, and opportunities for process improvement.
• Define and monitor KPIs and performance metrics, translating data into clear and actionable business insights.
• Support the ITAD portal, assisting users with functional questions, data-related issues, process execution, and issue resolution.
• Partner with business and technical teams to identify opportunities to enhance ITAD portal functionality, usability, data quality, and reporting capabilities.
• Gather and document business requirements and translate them into dashboards, reports, portal enhancements, and process improvements.
• Validate data across systems and reports, investigating inconsistencies and supporting improvements to data quality and reporting accuracy.
• Support testing and validation of ITAD portal changes, enhancements, and new functionality, including user acceptance testing (UAT).
• Collaborate with regional and global stakeholders to maintain and continuously improve ITAD business processes.
• Support operational reviews by preparing performance reporting and clearly communicating findings, risks, and opportunities.
• Identify opportunities to automate or simplify manual reporting and operational activities.
• Create documentation, process guides, and training materials and provide guidance to ITAD portal users.
• Support priority projects and continuous improvement initiatives across the ITAD organization.

Education & Experience

Recommended Four-year degree in Supply Chain Management, Business Administration, Information Systems, Data Analytics, Operations Management, or a related discipline, or equivalent demonstrated experience.

• Typically 2-4 years of professional experience in data analytics, business intelligence, supply chain, operations, IT asset management, or a related field.
• Hands‑on experience developing and maintaining Power BI dashboards and reports is strongly preferred.
• Experience supporting business applications, portals, or digital workflow solutions is preferred.
• Experience in IT Asset Disposition (ITAD), asset management, reverse logistics, returns, or services supply chain is an advantage but not required.

Knowledge & Skills

• Microsoft Power BI
• Data visualization and dashboard development
• Data analysis and interpretation
• KPI development and performance reporting
• Data validation and data quality
• Business requirements gathering
• Business and operational process analysis
• Problem solving and root cause analysis
• Process improvement
• User Acceptance Testing (UAT)
• User support and troubleshooting
• Documentation and training
• Supply chain and operations

Highly Desirable

• Power Query
• SQL
• DAX
• Advanced Microsoft Excel
• Data modeling
• Workflow and portal support
• IT Asset Disposition (ITAD)
• IT Asset Management
• Reverse logistics
• SAP or other ERP applications
• Process automation and continuous improvement
• Cross-Organization Skills
• Effective Communication
• Analytical Thinking
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity
• Collaboration
• Problem Solving
• Attention to Detail

Impact & Scope

Contributes directly to the effectiveness of ITAD operations through data-driven insights, reporting, and portal support.
Works with regional and global stakeholders to solve operational issues and improve business processes.
Independently manages assigned reporting, analytics, and portal-support activities while contributing to broader improvement initiatives.
Provides analysis and recommendations that support operational and management decision-making.

Complexity

Works on moderately complex operational and analytical problems using established processes and sound judgment.
Investigates data, reporting, and portal issues to identify root causes and recommend solutions.
Balances day-to-day operational support with dashboard development and continuous improvement activities.
Escalates more complex technical issues while retaining ownership of business requirements, testing, and user communication.

Preferred Certifications

• Microsoft Certified: Power BI Data Analyst Associate (PL-300)
• Lean Six Sigma or continuous improvement certification
• Project management certification or training
• Supply chain or IT asset management certification

Job - Supply Chain & Operations

Schedule - Full time Shift - First Shift (Mexico) Travel - Relocation – Equal Opportunity Employer (EEO) – HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

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