Digital and IT Analyst

Parker Hannifin; Apodaca; Presencial; MXN 1.235.875 - 1.588.983; Jornada completa

Descripción de la vacante

A global leader in motion and control technologies is looking for an experienced IT Infrastructure Manager to lead complex infrastructure projects and provide comprehensive IT support. Candidates should have a Bachelor's degree in computer science and a minimum of 4 years of experience in IT systems. Strong expertise in ServiceNow and vendor management is required. The role emphasizes a customer-first mindset and collaborative work, contributing to the organization’s mission of enabling engineering breakthroughs that improve lives.

Formación

• Minimum 4 years of IT system experience.
• Experience in a multi-site enterprise environment.
• Strong written and verbal communication skills.
• Demonstrated ability to provide tiered IT infrastructure support.

Responsabilidades

• Lead and manage infrastructure projects.
• Deliver tier 1, 2, and 3 technical support for IT infrastructure.
• Utilize ServiceNow for incident, problem, and change management.
• Collaborate with cross-functional teams for project execution.

Conocimientos

Vendor management

ServiceNow proficiency

Project management

Agile methodologies

Strong customer service orientation

Detail-oriented

Educación

Bachelor's degree in computer science or related field

Herramientas

ServiceNow

Azure DevOps

Descripción del empleo

Position Summary

This position manages complex infrastructure projects such as wireless upgrades, Network MDF upgrades, OT segmentation, and Teams Voice deployments. This role must have strong expertise in ServiceNow, change management, and vendor management, combined with the ability to provide comprehensive tier 1, 2, and 3 support. This position must demonstrate exceptional organizational, planning, and communication skills, along with a customer-first mindset and a positive, curious, and engaged attitude.

Responsibilities

• Lead and manage infrastructure projects including wireless network upgrades, Network MDF upgrades, OT segmentation, Teams Voice implementation, and other related initiatives.
• Provide end-to-end vendor management: coordinate with vendors for procurement, installation, maintenance, and issue resolution.
• Deliver tier 1, 2, and 3 technical support for IT infrastructure issues, ensuring timely resolution and minimal impact on business operations.
• Utilize ServiceNow for incident, problem, and change management; ensure all changes follow established processes and documentation standards.
• Collaborate closely with cross-functional teams, business units, and external partners to ensure seamless project execution and support.
• Develop, maintain, and enforce IT infrastructure standards, documentation, and best practices.
• Proactively identify infrastructure risks and performance bottlenecks, recommending and implementing solutions.
• Manage and prioritize multiple concurrent tasks and projects while maintaining high-quality customer service.
• Communicate technical information effectively to both technical teams and non-technical stakeholders.
• Travel to remote sites as needed to support infrastructure deployments, upgrades, and troubleshooting.
• Foster a positive, engaged, and proactive work environment, encouraging continuous learning and improvement.
• Follow established safety and environmental policies, procedures, and methods applicable to the work area.
• Provide after-hour technical support as needed.
• Perform other duties as necessary.

Qualifications

Education: Bachelor’s degree in computer science, information systems, or related area (or international equivalent).

Experience: Minimum 4 years of IT System experience.

• Experience working in a multi-site enterprise environment.
• Demonstrated ability to provide tier 1, tier 2, and tier 3 IT infrastructure support.
• Project management skills, standards, methods, and techniques.
• Strong proficiency with ServiceNow platform for incident, problem, and change management.
• Solid vendor management experience, including contract negotiation and vendor performance management.
• Experience with Agile methodologies, Azure DevOps.
• ITIL Foundation, strongly preferred.
• CompTIA A+, preferred.
• CompTIA Tech+, preferred.
• CompTIA Network+, preferred.
• Demonstrated leadership.
• Strong customer service orientation.
• Ability to handle sensitive information in a confidential manner.
• Strong written and verbal communication.
• Detail-oriented with excellent organizational and time management.
• Ability to work in a fast-paced environment and manage multiple priorities.
• VISA.

Parker Hannifin

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century, we’ve enabled engineering breakthroughs that make energy cleaner, transportation safer, medical treatments more effective, and manufacturing more efficient.

With empowered team members in more than 40 countries, Parker serves customers across aerospace & defense, energy, HVAC & refrigeration, in-plant & industrial equipment, off-highway and transportation.

Our scale is global, but our purpose is personal. We enable breakthroughs that improve lives, strengthen communities and create a brighter future.

Our Purpose — Enabling Engineering Breakthroughs that Lead to a Better Tomorrow — comes to life through our people-first culture where teamwork drives performance, inclusion fuels innovation and growth is encouraged. This environment fosters collaboration and empowers team members from engineering and manufacturing to finance, supply chain, human resources, information technology and beyond.

By combining deep expertise with an entrepreneurial spirit, we help customers succeed in markets that demand performance, reliability, and sustainability.

As we look to the future, Parker is advancing initiatives in energy efficiency and sustainability while developing the next generation of talent and leaders to engineer a better tomorrow.