IT Support Technician

Ria Money Transfer; Santiago de Querétaro; Híbrido; MXN 180.000 - 240.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Aguinaldo

Vacation days

Life insurance

Food vouchers

Work-life balance

Growth opportunities

Descripción de la vacante

Ria Money Transfer is seeking an experienced IT Support Engineer to join our IT team in Mexico. You will provide advanced technical support, manage endpoints, and troubleshoot complex issues to keep systems running securely and efficiently.

Ideal candidates have 2–3+ years of IT support experience, strong knowledge of Intune/Jamf/Apple Business Manager, and familiarity with security monitoring tools like Qualys and Grafana.

Formación

• Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent work experience.
• 2-3+ years of IT support or systems administration experience focusing on troubleshooting complex issues and managing IT systems.
• Strong knowledge of modern endpoint management and enterprise IT technologies including Microsoft Intune, Jamf Pro, and Apple Business Manager.

Responsabilidades

• Advanced troubleshooting for hardware, software, and network systems beyond Level 2 support.
• Configure, deploy, maintain, and troubleshoot laptops, desktops, peripherals, and end-user software to ensure a secure computing environment.
• Respond to high-priority incidents and service requests with minimal downtime.
• Support IT projects and system upgrades in collaboration with stakeholders.
• Monitor system performance and implement optimization when needed.
• Maintain documentation, knowledge bases, and troubleshooting guides.
• Provide expert-level user support and training as required.
• Implement and maintain security measures and address vulnerabilities.
• Collaborate with IT teams, vendors, and stakeholders to resolve issues.

Conocimientos

Endpoint management

IT support

Incident response

Scripting/automation

Security awareness

Educación

Bachelor's degree in IT/CS

Herramientas

Microsoft Intune

Jamf Pro

Apple Business Manager

Qualys

Grafana

Endpoint Central

Descripción del empleo

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

ABOUT THIS ROLE

Euronet is looking for an experienced and highly skilled IT Support Engineer to join our IT team. The IT Support Engineer will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring the smooth operation of IT systems. The ideal candidate will have a strong background in IT systems management, a deep understanding of technical environments, and excellent problem-solving abilities.

ROLES & RESPONSIBILITIES

• Advanced Troubleshooting: Provide advanced support for complex technical issues related to hardware, software, and network systems. Diagnose and resolve issues that are beyond the scope of Level 1 and Level 2 support.
• Configure, deploy, maintain, and troubleshoot corporate laptops, desktops, peripherals, and end-user software to ensure a secure, standardized, and reliable computing environment. Perform hardware lifecycle management, operating system deployments, patching, and preventive maintenance while ensuring compliance with corporate IT standards and minimizing end-user downtime.
• Incident Response: Respond to high-priority incidents and service requests. Manage and resolve critical issues with minimal downtime, coordinating with other IT staff as needed.
• Project Support: Assist with the planning, implementation, and management of IT projects and system upgrades. Collaborate with stakeholders to ensure project objectives are met.
• Performance Monitoring: Monitor system performance and availability, analyzing trends and identifying potential issues before they impact users. Implement performance tuning and optimization as needed.
• Documentation: Maintain comprehensive documentation of system configurations, procedures, and changes. Create and update technical documentation, knowledge base articles, and troubleshooting guides.
• User Support: Provide expert-level support to end-users, addressing complex issues and providing guidance on best practices. Conduct training sessions and create user documentation as necessary.
• Security Management: Implement and maintain security measures to protect IT systems and data. Conduct regular security assessments and address vulnerabilities.
• Collaboration: Work closely with other IT teams, vendors, and stakeholders to resolve issues and improve IT services. Participate in cross-functional teams to address complex technical challenges.
• Continuous Improvement: Stay current with emerging technologies and industry trends. Identify opportunities for process improvements and recommend enhancements to IT services and infrastructure.

POSITION REQUIREMENTS

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience: 2-3+ years of experience in IT support or systems administration, with a focus on troubleshooting complex technical issues and managing IT systems.
  Technical Skills:Strong knowledge of modern endpoint management and enterprise IT technologies, including Microsoft Intune,Jamf Pro, andApple Business Manager for device lifecycle management.
• Experience with endpoint monitoring and security platforms such as Qualys,Grafana, andEndpoint Central, including vulnerability remediation, patch management, compliance monitoring, and endpoint health.
• Familiarity with IT automation, scripting, and process optimization to improve operational efficiency and enhance the end-user support experience.

PERKS & BENEFITS

• Competitive salary
• 1 month of Aguinaldo (Christmas bonus)
• 15 days’ vacation
• Life insurance
• Food vouchers
• Work-life Balance
• Growth Opportunities

Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role.

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.