Transaction Review Associate

Ria Money Transfer; Santiago de Querétaro; Presencial; MXN 246.000 - 357.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

1 month Aguinaldo (Christmas bonus)

15 days’ vacation

Life insurance

Food vouchers

Work-life Balance

Growth Opportunities

Descripción de la vacante

Ria Money Transfer, a business segment of Euronet Worldwide, is hiring a Transaction Review Agent in Querétaro, Mexico. You will analyze domestic and international transactions in real time, identify patterns, and ensure compliance with BSA, OFAC, and AML regulations.

Requirements include advanced English, a high school diploma (college degree a plus), and experience with Microsoft Office. Join a team that values integrity, accuracy, and professional growth.

Formación

• Advanced English level.
• High school graduated; college degree is a plus.
• Knowledge and experience in Microsoft Office preferred.
• 1-2 years of experience in customer service or call center environment is preferred.

Responsabilidades

• Assist with inbound and outbound calls.
• Validate purpose and legitimacy of any transactions that appear unusual or high risk based on the customer's and receiver’s activity.
• Process transactions that have met policy and regulations.
• Escalate general reports of trends of possible consumer fraud and suspicious activity.
• Look for constant development and continuous self-improvement.
• Improve ability to detect and report suspicious transactions.
• Approach with open communication, integrity and accountability.
• Perform back office and other duties as assigned.
• Assess risk when approving transactions with red flags.

Conocimientos

Advanced English

Microsoft Office

Educación

High School Diploma

College Degree (preferred)

Herramientas

Microsoft Office

Descripción del empleo

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life. We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

As a Transaction Review Agent is a position focused on analyzing domestic and international transactions in real-time, identifying patterns, violations of the Bank Secrecy Act (BSA), money laundering, terrorist financing, and consumer fraud, ensuring compliance with the U.S. Patriot Act, the Office of Foreign Assets Control (OFAC), and all applicable Anti-Money Laundering (AML) regulations at the state, federal, and international levels.

Roles & Responsibilities

• Assist with inbound and outbound calls
• Validate purpose and legitimacy of any transactions that appear unusual or high risk based on the customer's and receiver’s activity
• Process transactions that have met Ria policies, state and federal regulations
• Escalating general reports of trends of possible consumer fraud and suspicious activity
• Looking for constant development as well as continuous self-improvement
• Advance Ability to detect and report suspicious transactions
• Approach with open communication, excellence in service, integrity, and accountability
• Perform back office and other duties as assigned or requested
• Assessing risk when approving transactions with red flags

Position Requirements

• Advanced English level
• High school graduated, college degree is a plus
• Knowledge and experience in Microsoft Office preferred
• 1-2 years of experience in customer service or call center environment is preferred

Perks & Benefits

• Competitive salary
• 1 month of Aguinaldo (Christmas bonus)
• 15 days’ vacation
• Life insurance
• Food vouchers
• Work-life Balance
• Growth Opportunities

Actual compensation is based upon factors such as the candidate’s skills, qualifications, and experience. In addition, Ria Money Transfer offers a wide range of best in class, comprehensive and inclusive employee benefits for this role.

Ria Money Transfer is an equal opportunity employer.

We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at:http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.