IT Support Specialist — Fast-Paced Startup Tech

Trivelta; Monterrey; Presencial; MXN 200.880 - 312.480; Jornada completa

Descripción de la vacante

Trivelta is seeking an IT Support Specialist to provide hands‑on technical support across our growing organization in Monterrey. The role can be arranged as contract, contract‑to‑hire, or full‑time depending on candidate fit.

You will serve as the first point of contact for hardware, software, accounts, and connectivity issues, and you will manage user access across Google Workspace, Slack, Atlassian, 1Password, and Okta. Familiarity with VPNs, MDM, and security hygiene is a plus.

Formación

• 1-3 years in IT support, help desk, or technical support role.
• Strong communication, ability to explain technical issues to non-technical staff.
• Comfortable in fast-paced startup environments.
• Able to learn new tools quickly with minimal onboarding.

Responsabilidades

• Serve as first point of contact for employee IT issues (hardware, software, account access, connectivity).
• Provision and deprovision user accounts and devices (onboarding/offboarding).
• Manage device enrollment, patching, and compliance via MDM (Kandji).
• Administer user access and permissions in Google Workspace, Slack, Atlassian, 1Password, Okta.
• Troubleshoot VPN connectivity (NordLayer).
• Translate technical issues into plain language for non-technical staff.
• Document recurring issues and maintain internal knowledge base / SOPs.
• Escalate complex issues to IT Manager or vendors as needed.
• Maintain IT asset inventory (laptops, peripherals, licenses).
• Support conference room / AV setup for meetings as needed.
• Assist with basic security hygiene (password resets, MFA enrollment, phishing awareness).

Conocimientos

IT Support

Help Desk

Communication

Fast Learner

Herramientas

Google Workspace

Slack

Jira

Confluence

Okta

Kandji

1Password

NordLayer

Descripción del empleo

Trivelta is seeking an IT Support Specialist to provide hands‑on technical support across our growing organization in Monterrey. The role can be arranged as contract, contract‑to‑hire, or full‑time depending on candidate fit.

You will serve as the first point of contact for hardware, software, accounts, and connectivity issues, and you will manage user access across Google Workspace, Slack, Atlassian, 1Password, and Okta. Familiarity with VPNs, MDM, and security hygiene is a plus.