Remote IT Support Specialist for AI‑Driven Global Platform

Trivelta; Monterrey; Presencial; MXN 240.000 - 360.000; Jornada completa

Descripción de la vacante

Trivelta is seeking an IT Support Specialist to provide hands-on technical support across our growing organization. The role can be structured as a contract, contract-to-hire, or full-time position depending on candidate fit.

You will serve as the first point of contact for employee IT issues, manage accounts and devices, and ensure security hygiene while maintaining an internal knowledge base for efficient operations.

Formación

• 1–3 years in IT support, help desk, or technical support.
• Strong communication to explain technical issues to non-technical people.
• Comfortable in a fast-paced, ambiguous startup environment.
• Experience with Atlassian (Jira/Confluence), Okta, Kandji, Slack, Google Workspace, 1Password, NordLayer (or similar VPN).

Responsabilidades

• Serve as first point of contact for employee IT issues (hardware, software, account access, connectivity).
• Provision and deprovision user accounts and devices (onboarding/offboarding).
• Manage device enrollment, patching, and compliance via MDM (Kandji).
• Administer user access and permissions in Google Workspace, Slack, Atlassian, 1Password, Okta.
• Troubleshoot VPN connectivity (NordLayer).
• Translate technical issues into plain language for non-technical staff.
• Document recurring issues and maintain internal knowledge base / SOPs.
• Escalate complex issues to IT Manager or vendors as needed.
• Maintain IT asset inventory (laptops, peripherals, licenses).
• Support conference room / AV setup for meetings as needed.
• Assist with basic security hygiene (password resets, MFA enrollment, phishing awareness).

Conocimientos

Communication skills

Fast learner

Startup environment

IT support experience

Herramientas

Jira/Confluence

Okta

Kandji

Slack

Google Workspace

1Password

NordLayer

Descripción del empleo

Trivelta is seeking an IT Support Specialist to provide hands-on technical support across our growing organization. The role can be structured as a contract, contract-to-hire, or full-time position depending on candidate fit.

You will serve as the first point of contact for employee IT issues, manage accounts and devices, and ensure security hygiene while maintaining an internal knowledge base for efficient operations.