IT Support Engineer — Flexible Work & Growth

Capgemini; Ciudad de México; Híbrido; MXN 200.880 - 312.480; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private Health Insurance

Paid Time Off

Flexible work options

Training & Development

Global team culture

Descripción de la vacante

FBS - Farmer Business Services, partnered with Capgemini as Employer of Record, seeks an IT Support Engineer to provide onsite deskside support and manage end-user devices. You will perform hardware diagnostics, image deployments, and security administration within an enterprise environment.

Responsibilities include resolving complex issues referred from Help Desk, administering AD/VDI, and supporting network connectivity.

Formación

• 3+ years of experience as an IT Support Engineer or equivalent.
• Experience performing hardware troubleshooting, device repair and replacement.
• Experience managing network devices.
• Experience working with Windows and other systems.
• Teams conference room systems.
• Experience working with NexThink (or any endpoint monitoring tools).
• Strong communication skills and good customer service.

Responsabilidades

• Provide onsite deskside support for end-user devices, including desktops, laptops, printers, and peripherals.
• Perform hardware diagnostics, repairs, and replacements as needed.
• Install, configure, and troubleshoot operating systems, applications, and drivers.
• Image and deploy new systems, ensuring compliance with enterprise standards.
• Resolve complex technical issues referred from the Help Desk that involve applications, hardware, access, security, database, mobile devices, and server items in an enterprise environment.
• Perform root cause analysis and develop solutions and/or requirements for solutions.
• Manage enterprise-level client security (encryption, antivirus, firewall, data loss prevention, policies, etc.), client endpoint management (Intune, NexThink, etc.), Active Directory, and VDI.
• Assist with network connectivity troubleshooting for wired and wireless devices.
• Support conference room technology and AV equipment as needed.
• Manage minor projects such as testing, deployment, and remediation; develop customer training documentation, processes/procedures, and technical documentation.
• Maintain accurate asset tracking and inventory for end-user hardware.
• Handle inventory within the office.

Conocimientos

Strong communication skills

Customer service

Team collaboration

Problem solving

Herramientas

NexThink

Intune

Active Directory

VDI

Descripción del empleo

FBS - Farmer Business Services, partnered with Capgemini as Employer of Record, seeks an IT Support Engineer to provide onsite deskside support and manage end-user devices. You will perform hardware diagnostics, image deployments, and security administration within an enterprise environment.

Responsibilities include resolving complex issues referred from Help Desk, administering AD/VDI, and supporting network connectivity.