IT Support Engineer: End-User Tech for Business Impact

YSI Inc.; Guadalupe; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Xylem is seeking an IT Support Engineer in Mexico to ensure reliable, secure technology for employees. You will handle end-user devices, software, and connectivity while collaborating with IT teams to drive productivity and service improvements.

Ideal candidates have a bachelor's degree in a related field and at least two years of IT support experience, with strong customer service and problem-solving skills.

Formación

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent.
• Minimum 2 years' IT support, service desk, desktop support, or IT service delivery experience.
• Experience troubleshooting hardware, software, networking, and system issues.
• Strong customer service and communication skills with both technical and non-technical users.
• Proven problem-solving, organizational, and time-management abilities.

Responsabilidades

• Provide technical support for hardware, software, systems, and connectivity while delivering high customer service.
• Manage IT service requests and incidents from start to finish with timely responses.
• Install, configure, maintain, and upgrade end-user devices and applications.
• Collaborate with cross-functional IT teams and stakeholders to support projects and improvements.
• Maintain accurate documentation, asset inventories, and service records.
• Analyze service trends and user feedback to improve quality and efficiency.

Conocimientos

IT support

Customer service

Communication skills

Problem solving

Time management

Teamwork

Educación

Bachelor's degree in Computer Science or IT

Herramientas

Ticketing systems

Endpoint management software

ITSM tools

Descripción del empleo

Xylem is seeking an IT Support Engineer in Mexico to ensure reliable, secure technology for employees. You will handle end-user devices, software, and connectivity while collaborating with IT teams to drive productivity and service improvements.

Ideal candidates have a bachelor's degree in a related field and at least two years of IT support experience, with strong customer service and problem-solving skills.