IT Service Desk Analyst — Fast, Customer‑Focused IT Support

Kerry; Santiago de Querétaro; Presencial; MXN 167.400 - 223.200; A tiempo parcial

Descripción de la vacante

A global nutrition company in Santiago de Querétaro is seeking a temporary Service Desk Analyst for 3 months. This role is the first point of contact for ICT support, requiring a Bachelor's in ICT or a related field, along with good customer service skills and experience in a support environment. English fluency is essential. The position offers a chance to work in a dynamic team while contributing to customer solutions.

Formación

• Bachelor's degree in ICT or a related discipline.
• 6 months to 1 year of experience in a Service Desk or support environment.
• Good understanding of MS Office Products.
• Fluent in English, both written and spoken.

Responsabilidades

• Provide resolutions to incidents via phone.
• Process service requests including password resets.
• Log all incidents accurately on incident logging software.
• Deliver outstanding customer service standards.
• Perform follow-ups until incidents are resolved.
• Ensure all cases are resolved per Service Level Agreement.

Conocimientos

Customer service

Incident resolution

ITIL best practices

Communication

Educación

Bachelor’s degree (ICT or related)

Herramientas

MS Office Products

Descripción del empleo

A global nutrition company in Santiago de Querétaro is seeking a temporary Service Desk Analyst for 3 months. This role is the first point of contact for ICT support, requiring a Bachelor's in ICT or a related field, along with good customer service skills and experience in a support environment. English fluency is essential. The position offers a chance to work in a dynamic team while contributing to customer solutions.