IT Service Delivery Lead - Infrastructure & Onsite Support

DXC Technology Company; México; On-site; MXN 700,000 - 950,000; Full time

Job summary

DXC Technology is seeking an Associate Manager to lead day-to-day delivery of infrastructure, workplace, and onsite support services. You will manage operational commitments, SLAs, KPIs, and customer expectations while driving improvements.

The role requires proven leadership in service delivery, ITSM expertise, and strong stakeholder engagement. You will coordinate with Service Desk, Automation, and account teams to ensure reliable, cost-efficient outcomes for the client.

Qualifications

• 6+ years of experience in IT services or infrastructure delivery.
• 2+ years in a leadership or supervisor role.
• Experience with ITSM processes and incident management.

Responsibilities

• Own and manage contractual delivery services within scope.
• Lead resource management and staffing plans.
• Drive operational excellence and risk mitigation.
• Govern service performance and SLA adherence.
• Develop people through coaching and performance reviews.
• Collaborate with Service Desk, Automation and Account teams.
• Forecast ticket volumes and resource needs.
• Drive cost optimization and service quality improvements.

Skills

Leadership

SLA management

Resource planning

ITSM

Stakeholder comm

Education

Bachelor’s degree in IT

Associate degree in technical field

Job description

DXC Technology is seeking an Associate Manager to lead day-to-day delivery of infrastructure, workplace, and onsite support services. You will manage operational commitments, SLAs, KPIs, and customer expectations while driving improvements.

The role requires proven leadership in service delivery, ITSM expertise, and strong stakeholder engagement. You will coordinate with Service Desk, Automation, and account teams to ensure reliable, cost-efficient outcomes for the client.