IT Operations Helpdesk Support (QRO)

Ulfix LLC.; Santiago de Querétaro; On-site; MXN 223,200 - 334,800; Full time

Job summary

A technology solutions provider in Santiago de Querétaro is seeking an IT Operations Helpdesk Support professional. You will provide technical assistance, troubleshoot IT issues, and support our internal team to ensure efficient operations. The ideal candidate has 2+ years of IT support experience, strong proficiency in Windows, macOS, and Linux, as well as cloud-based environments knowledge, and is bilingual in English and Spanish.

Qualifications

• 2+ years of experience in IT support or Help Desk roles.
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Experience with cloud-based IT environments (Google Workspace, AWS, Azure, etc.).
• Basic networking knowledge (VPNs, firewalls, DNS, DHCP).
• Excellent troubleshooting and problem-solving skills.

Responsibilities

• Provide first-line technical support to employees.
• Troubleshoot hardware, software, and network-related problems.
• Manage IT assets like software licenses and VPN access.
• Monitor system performance and escalate issues.
• Ensure security compliance by enforcing IT policies.
• Support onboarding and offboarding processes.
• Document and update IT procedures.

Skills

IT support experience

Troubleshooting

Windows

macOS

Linux

Cloud-based environments

Networking knowledge

Bilingual English/Spanish

Job description

About the Role

We are looking for an IT Operations Helpdesk Support professional to provide technical assistance, troubleshoot IT issues, and support our internal team in resolving operational challenges. You will be the first point of contact for technical support, system administration, and IT infrastructure maintenance, ensuring that our teams operate efficiently.

Key Responsibilities

• Provide first-line technical support to employees, resolving IT-related issues efficiently.
• Troubleshoot hardware, software, and network-related problems, ensuring minimal disruption to operations.
• Manage IT assets, including software licenses, VPN access, and cloud-based services.
• Monitor system performance and escalate issues as needed.
• Ensure security compliance by enforcing IT policies, access controls, and best practices.
• Support onboarding and offboarding processes, ensuring employees have the necessary IT tools and permissions.
• Document and update IT procedures, ensuring efficient troubleshooting and issue resolution.

Requirements

• Proven experience in IT support or Help Desk roles (2+ years preferred).
• Strong knowledge of Windows, macOS, and Linux operating systems.
• Experience managing cloud-based IT environments (Google Workspace, AWS, Azure, or similar).
• Basic networking knowledge (VPNs, firewalls, DNS, DHCP, TCP/IP).
• Familiarity with ticketing systems and IT support best practices.
• Excellent troubleshooting and problem-solving skills.
• Strong communication skills in English (Intermediate) and Spanish.
• Experience supporting on-site teams is a plus.