IT Operations Analyst - Hybrid Cloud & Automation

Flex; Región Centro; Presencial; MXN 180.000 - 300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life & Medical insurance

Christmas Bonus

Food Coupons

Saving Fund

Descripción de la vacante

Flex in Guadalajara, North Campus, is seeking an Analyst, IT Operations to run day-to-day IT operations, monitor hybrid cloud infrastructure, and automate processes. You will troubleshoot incidents, implement backups, and coordinate with cross-functional teams to ensure reliability.

The role emphasizes system monitoring, change management, and alignment with security policies, with opportunities to contribute to automation and system improvements.

Formación

• Bachelor’s degree in information technology, Computer Engineering, Computer Science, or related field.
• Linux/Unix and Windows operating systems knowledge.
• Programming or scripting.
• SQL and/or NoSQL databases.
• Virtualization.
• Log analysis, troubleshooting, and data analysis.
• System architecture concepts.
• Strong problem-solving, teamwork, and learning skills.
• Provide operational support for applications and systems.
• Collaborate with cross-functional teams to resolve technical issues.

Responsabilidades

• Prepare Standard Operating procedures for day-to-day maintenance of applications and systems.
• Proactive monitoring of enterprise systems to meet dynamic business requirements.
• Ensure proper backup and retention policies to minimize data loss.
• Establish clear communication channels with customers, peers and cross-functional teams.
• Propose system enhancements that improve performance and reliability.
• Meet budgets, schedules, and performance requirements.
• Ensure applications are performing, scalable, usable, and available with SLA alignment.
• Research, design, code, and test new systems and enhancements aligned with IT projects.
• Install, configure, administer, and maintain business applications and hardware.
• Gather requirements and coordinate system implementation with teams.
• Troubleshoot incidents and resolve problems promptly.
• Work with security to define server hardening and patching SLAs.

Conocimientos

Linux/Unix

Windows

Programming or scripting

SQL/NoSQL databases

Virtualization

Log analysis

System architecture

Troubleshooting

Cross-functional collaboration

Educación

Bachelor’s degree in information technology / Computer Engineering / Computer Science

Descripción del empleo

Flex in Guadalajara, North Campus, is seeking an Analyst, IT Operations to run day-to-day IT operations, monitor hybrid cloud infrastructure, and automate processes. You will troubleshoot incidents, implement backups, and coordinate with cross-functional teams to ensure reliability.

The role emphasizes system monitoring, change management, and alignment with security policies, with opportunities to contribute to automation and system improvements.