Senior Cloud Support Engineer - AWS & Automation

NTT DATA, Inc.; Región Centro; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

NTT DATA in Guadalajara, MX is seeking a Cloud Support Engineer/Sr Specialist to join our Technical Infrastructure team. You will perform cloud infrastructure support, troubleshoot production issues, and drive permanent fixes to improve stability and performance.

Collaborate globally with engineers, application owners, and senior stakeholders while applying IaC and AWS best practices to deliver reliable cloud services.

Formación

• Bachelor’s degree in Information Technology, Computer Information Systems, Computer Science, or related field.
• 3–5 years of Cloud Support Engineer experience.
• Strong understanding of AWS, cloud infrastructure, Unix/Linux, commands and utilities, and configuration management tools.
• Experience with multiple AWS services: IAM, Lambda, ECS, S3, Security, VPC, Load Balancing, Monitoring and Audit.
• General troubleshooting and debugging of AWS-based applications.
• Good communication skills for articulating technical problems to stakeholders.
• Experience with Infrastructure as Code (IaC) and scripting (Shell or Python).
• Preferred: experience in Financial Services and AWS certifications.

Responsabilidades

• Perform Cloud Infrastructure Support as part of the Firm’s Technical Infrastructure team.
• Improve infrastructure stability and performance by analyzing patterns and advising on permanent fixes.
• Manage incidents by troubleshooting issues in a production environment.
• Collaborate globally with engineers, application owners, senior stakeholders, and end users.

Conocimientos

Analytical thinking

Cloud support

Unix/Linux

IaC

Shell scripting

Python

Troubleshooting

Communication

Educación

Bachelor’s degree in Information Technology or related field

Herramientas

AWS

Lambda

ECS

S3

IAM

VPC

Monitoring

Descripción del empleo

NTT DATA in Guadalajara, MX is seeking a Cloud Support Engineer/Sr Specialist to join our Technical Infrastructure team. You will perform cloud infrastructure support, troubleshoot production issues, and drive permanent fixes to improve stability and performance.

Collaborate globally with engineers, application owners, and senior stakeholders while applying IaC and AWS best practices to deliver reliable cloud services.