IT Helpdesk Technician I - Remote & Onsite Support

Confie; Tijuana; On-site; MXN 180,000 - 240,000; Full time

Benefits offered by this job

Christmas Bonus

IMSS

Profit Sharing

Savings Fund

Major Medical Insurance

Life Insurance

TripBeat

Friendly work environment

Financing and discounts at local餐?

Job summary

Confie seeks an IT Helpdesk Technician I to be the first responder for user issues across our Mexico operations. You will troubleshoot incidents, assist end users onsite or remotely, and route unresolved problems to the appropriate group to meet SLA targets.

The role requires basic helpdesk experience, ServiceNow knowledge or similar, and English proficiency (B2+). We offer a friendly work environment with benefits and a chance to grow in a global insurer.

Qualifications

• Experience in IT helpdesk support.
• Knowledge of ServiceNow or any other ticketing system.
• English level B2 or higher.
• Experience with printer troubleshooting and remote desktop tools.
• Ability to document work and follow SOPs.

Responsibilities

• Support end users and troubleshoot incidents to restore services per SLA.
• Contact users on site or remotely by phone or remote tools to resolve issues.
• Analyze resolutions or escalate to other service lines as needed.
• Document and update SOPs; ensure tickets are properly closed.

Skills

ServiceNow

End-user support

English (B2+)

Tools

Remote Desktop

Printer Troubleshooting

Job description

Confie seeks an IT Helpdesk Technician I to be the first responder for user issues across our Mexico operations. You will troubleshoot incidents, assist end users onsite or remotely, and route unresolved problems to the appropriate group to meet SLA targets.

The role requires basic helpdesk experience, ServiceNow knowledge or similar, and English proficiency (B2+). We offer a friendly work environment with benefits and a chance to grow in a global insurer.