IT Business Analyst I

Confie; Tijuana; Presencial; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid days off

Private health insurance and Preventiv

Friendly work environment

Savings fund

Discounts at city establishments

Descripción de la vacante

Confie is seeking an IT Business Analyst I to support requirements elicitation, documentation, and communication for new applications and process improvements. You will bridge business stakeholders and technical teams, becoming proficient in discovery sessions, user stories, and QA/UAT support.

Entry-level role focused on building expertise in SDLC, Agile methods, and process understanding, with growth toward project management and leadership responsibilities.

Formación

• Foundational understanding of SDLC and Agile methodologies.
• Basic knowledge of business process analysis, requirements documentation, and system design principles.
• Familiarity with data flow, integration concepts, and change control procedures.
• Strong analytical and problem-solving mindset with the ability to synthesize information from multiple sources.
• Clear written and verbal communication skills and attention to documentation accuracy.

Responsabilidades

• Assist in conducting requirement-gathering sessions with business stakeholders and subject-matter experts.
• Document functional, non-functional, and technical requirements under guidance.
• Develop process flow diagrams, current/future state analyses, and user story drafts.
• Maintain traceability between requirements, design, and testing artifacts.
• Observe and document existing workflows, identifying pain points, bottlenecks, or inefficiencies.
• Collaborate with senior analysts and developers to translate operational needs into system requirements.
• Support creation of use cases, data maps, and reference documentation for integration or enhancement requests.
• Act as a communication bridge between business teams and technical staff, clarifying requirements and priorities.
• Participate in stand-ups, sprint planning, and project review meetings to track status and dependencies.
• Support the preparation of project documentation, release notes, and training materials for end-users.
• Ensure timely and accurate updates of tickets or project tasks in Jira or other tracking systems.
• Assist QA teams and stakeholders in validating solution behavior against requirements.
• Participate in UAT sessions and log findings, feedback, and retest confirmations.
• Support defect triage by tracing issues to their original requirements or design artifacts.
• Learn and apply ITIL, Agile, and SDLC principles in day-to-day work.
• Contribute to improvement of templates, documentation practices, and knowledge repositories.
• Pursue ongoing skill development in business process modeling, data analysis, and solution design.

Conocimientos

SDLC fundamentals

Agile methodologies

Requirements elicitation

Process modeling

Analytical thinking

Documentation discipline

Stakeholder communication

Educación

Information Systems / Business Administration / CS degree

Equivalent practical experience

Herramientas

Jira

Visio

Microsoft 365

SQL basics

Descripción del empleo

Job Description

TheIT Business Analyst Isupports the design, documentation, and communication of business and technical requirements for new applications, integrations, and process improvements.

This role serves as a liaison between business stakeholders and technical teams, ensuring solutions are well-defined, properly scoped, and traceable throughout the delivery lifecycle. Working under supervision, the BA I assists in conducting discovery sessions, documenting workflows, preparing user stories, and supporting QA and UAT efforts. This is an entry-level analytical role designed to build expertise inrequirements elicitation, documentation discipline, and process understanding, forming the foundation for future leadership in business or technical project management.

Requirements Gathering & Documentation

• Assist in conducting requirement-gathering sessions with business stakeholders and subject-matter experts.
• Document functional, non-functional, and technical requirements under the guidance of senior analysts or project leads.
• Develop process flow diagrams, current/future state analyses, and user story drafts in alignment with project scope.
• Maintain traceability between requirements, design, and testing artifacts within the project lifecycle.

Business Process Analysis

• Observe and document existing workflows, identifying pain points, bottlenecks, or inefficiencies.
• Collaborate with senior analysts and developers to translate operational needs into system requirements.
• Support creation of use cases, data maps, and reference documentation for integration or enhancement requests.
• Act as a communication bridge between business teams and technical staff, clarifying requirements and priorities.
• Participate in stand-ups, sprint planning, and project review meetings to track status and dependencies.
• Support the preparation of project documentation, release notes, and training materials for end-users.
• Ensure timely and accurate updates of tickets or project tasks in Jira or other tracking systems.

Testing & Validation Support

• Assist QA teams and stakeholders in validating solution behavior against requirements.
• Participate in UAT sessions and log findings, feedback, and retest confirmations.
• Support defect triage by tracing issues to their original requirements or design artifacts.

Continuous Learning & Process Maturity

• Learn and apply ITIL, Agile, and SDLC principles in day-to-day work.
• Contribute to improvement of templates, documentation practices, and knowledge repositories (e.g., the KB Vault).
• Pursue ongoing skill development in business process modeling, data analysis, and solution design.

Requirements

Specialized knowledge:

• Foundational understanding ofsoftware development lifecycles (SDLC)andAgile methodologies.
• Basic knowledge ofbusiness process analysis,requirements documentation, andsystem design principles.
• Familiarity withdata flow,integration concepts, andchange control procedures.
• Strong analytical and problem-solving mindset with the ability to synthesize information from multiple sources.
• Clear written and verbal communication skills and attention to documentation accuracy.

Computer knowledge:

• Proficient inMicrosoft 365 applications(Excel, Word, PowerPoint, Teams, SharePoint) for documentation and collaboration.
• Familiar withAtlassian Jiraor equivalent tools for project tracking and user story management.
• Experience usingVisiofor process mapping and diagramming.
• Exposure toSQLor data query concepts for simple validation or investigation.
• Basic understanding ofcloud-based applications,API dependencies, orsystem integrationspreferred.

Experience:

• 1–3 years of experience inbusiness analysis, project coordination, or system support, ideally within a technology or operational environment.
• Demonstrated experience documenting requirements, tracking issues, or supporting project teams.
• Educational foundation inInformation Systems, Business Administration, or Computer Science, or equivalent practical experience.
• Prior exposure toAgile/ScrumorITIL-based processespreferred.
• Paid days off
• Benefits by law and more
• Private Health Insurance and Preventative Care
• Friendly work environment
• Savings Fund and voluntary Savings Account
• Financing and discounts at various establishments around the city