IT Analyst: Global Tech Solutions & Data Insights

AAK AB; Morelia; Híbrido; MXN 300.000 - 460.000; Jornada completa

Descripción de la vacante

AAK is seeking an IT Analyst to manage IT services, support operations, and drive regional/global tech initiatives. You will analyze requirements, develop scalable solutions, and maintain dashboards and reports to enable informed decisions.

Ideal candidates will have 2–5 years in IT, strong English skills, and experience with SQL, APIs, and ITIL-based service management. Hybrid or on-site work arrangements may apply as needed.

Formación

• Bachelor’s degree in Computer Systems, Information Technology, Computer Science, Software Engineering, Informatics, Software Development, or related field.
• 2–5 years of IT experience including application support, software development, or business technology solutions.
• Experience with programming, database management, advanced SQL, data analysis, reporting tools, dashboards, and KPI visualization.
• Knowledge of RESTful services, APIs, third-party system integrations, troubleshooting, testing, deployments, and continuous improvement initiatives.
• Ability to provide technical and functional user support, analyze requirements, prepare technical documentation, and collaborate with cross-functional teams.
• Technical certifications or specialized training in programming, SQL, data analysis, IT service management, or related technologies are desirable.
• Advanced English level C1/C2; global collaboration and meetings in English.

Responsabilidades

• Analyze business and technical requirements to design practical, scalable IT solutions.
• Provide effective application and user support, ensuring timely incident resolution and service continuity.
• Develop, enhance, and maintain applications, integrations, reports, and dashboards aligned with business needs.
• Translate data into actionable insights to support decision-making and KPI tracking.
• Collaborate with local, regional, and global teams to implement technology initiatives and support cross-functional projects.
• Document solutions, processes, and technical procedures clearly to support knowledge sharing.
• Promote continuous improvement, automation, and secure technology practices across IT services.

Conocimientos

Advanced English

Analytical thinking

Problem solving

Communication with stakeholders

Cross-functional collaboration

Adaptability

Ownership and accountability

Educación

Bachelor’s degree (Computer Systems, IT, CS, Software Eng, Informatics)

Technical certifications in programming or IT service management (desirable)

Herramientas

Git

GitHub/GitLab

CI/CD

Docker

ERP SAP

Oracle

Dynamics

SQL

Tableau

Descripción del empleo

AAK is seeking an IT Analyst to manage IT services, support operations, and drive regional/global tech initiatives. You will analyze requirements, develop scalable solutions, and maintain dashboards and reports to enable informed decisions.

Ideal candidates will have 2–5 years in IT, strong English skills, and experience with SQL, APIs, and ITIL-based service management. Hybrid or on-site work arrangements may apply as needed.