IT Analyst

AAK AB; Morelia; Presencial; MXN 300.000 - 460.000; Jornada completa

Descripción de la vacante

AAK is seeking an IT Analyst to manage IT services, support operations, and drive regional/global tech initiatives. You will analyze requirements, develop scalable solutions, and maintain dashboards and reports to enable informed decisions.

Ideal candidates will have 2–5 years in IT, strong English skills, and experience with SQL, APIs, and ITIL-based service management. Hybrid or on-site work arrangements may apply as needed.

Formación

• Bachelor’s degree in Computer Systems, Information Technology, Computer Science, Software Engineering, Informatics, Software Development, or related field.
• 2–5 years of IT experience including application support, software development, or business technology solutions.
• Experience with programming, database management, advanced SQL, data analysis, reporting tools, dashboards, and KPI visualization.
• Knowledge of RESTful services, APIs, third-party system integrations, troubleshooting, testing, deployments, and continuous improvement initiatives.
• Ability to provide technical and functional user support, analyze requirements, prepare technical documentation, and collaborate with cross-functional teams.
• Technical certifications or specialized training in programming, SQL, data analysis, IT service management, or related technologies are desirable.
• Advanced English level C1/C2; global collaboration and meetings in English.

Responsabilidades

• Analyze business and technical requirements to design practical, scalable IT solutions.
• Provide effective application and user support, ensuring timely incident resolution and service continuity.
• Develop, enhance, and maintain applications, integrations, reports, and dashboards aligned with business needs.
• Translate data into actionable insights to support decision-making and KPI tracking.
• Collaborate with local, regional, and global teams to implement technology initiatives and support cross-functional projects.
• Document solutions, processes, and technical procedures clearly to support knowledge sharing.
• Promote continuous improvement, automation, and secure technology practices across IT services.

Conocimientos

Advanced English

Analytical thinking

Problem solving

Communication with stakeholders

Cross-functional collaboration

Adaptability

Ownership and accountability

Educación

Bachelor’s degree (Computer Systems, IT, CS, Software Eng, Informatics)

Technical certifications in programming or IT service management (desirable)

Herramientas

Git

GitHub/GitLab

CI/CD

Docker

ERP SAP

Oracle

Dynamics

SQL

Tableau

Descripción del empleo

Are you looking for an organization with a dynamic, innovative, collaborative, and inclusive environment? If so, we invite you to be part of our IT Team at AAK.

About Us

At AAK, our purpose is Making Better Happen — and we have been doing so for over 150 years. We specialize in sustainably sourced, plant-based oils used by leading global manufacturers in everyday products you love: chocolate, veggie burgers, candles, cosmetics, lotions, and more.

With 4,000 colleagues worldwide, we are united by the ambition to make a positive impact on the environment and in our communities. Together, everything we do is about Making Better Happen .

The Opportunity: IT Analyst

As an IT Analyst, you will manage and maintain the operation of Information Technology services by providing specialized support, analysis, and technological solutions that ensure stability, security, and productivity of corporate operations at regional and global levels.

What We Are Looking For

Education & Experience

• Bachelor’s degree in Computer Systems, Information Technology, Computer Science, Software Engineering, Informatics, Software Development, or a related field.
• 2–5 years of experience in Information Technology, including application support, software development, systems integration, or business technology solutions.
• Experience with programming, database management, advanced SQL, data analysis, reporting tools, dashboards, and KPI visualization.
• Knowledge of RESTful services, APIs, third-party system integrations, troubleshooting, testing, deployments, and continuous improvement initiatives
• Ability to provide technical and functional user support, analyze requirements, prepare technical documentation, and collaborate with cross-functional teams.
• Technical certifications or specialized training in programming, SQL, data analysis, IT service management, or related technologies are desirable
• Advanced English level C1/C2 required. Ability to communicate with global teams, participate in regional and international meetings, prepare technical documentation, and manage support activities in English.

Technical & Professional Skills

• Analyze business and technical requirements to design practical, scalable, and user-focused IT solutions.
• Provide effective application and user support, ensuring timely incident resolution and service continuity.
• Develop, enhance, and maintain applications, integrations, reports, and dashboards aligned with business needs.
• Translate data into actionable insights to support decision-making, performance tracking, and process improvement.
• Collaborate with local, regional, and global teams to implement technology initiatives and support cross-functional projects.
• Document solutions, processes, and technical procedures clearly to support knowledge sharing and operational consistency.
• Promote continuous improvement, automation, and secure technology practices across IT services and business applications.

Knowledge in:

• IT support operations, ticketing tools, SLAs, backups, updates, preventive maintenance, ITSM tools, ITIL methodology, and service management best practices.
• Windows/Linux environments, Active Directory, networks, connectivity, telecommunications, infrastructure monitoring, Microsoft 365, and Google Workspace
• Relational and NoSQL databases, data management, ETL concepts, reporting tools, Business Intelligence, Tableau, dashboards, and KPI visualization.
• Development of lifecycle tools and platforms, including Git, GitHub/GitLab, unit testing, CI/CD, Docker, cloud services, ERP systems, SAP, Oracle, and Dynamics.
• Information security, application security, access control, secure information management, Agile methodologies, Scrum, Kanban, and continuous improvement practices.

Core Competencies

• Clear and effective communication with technical and non-technical stakeholders.
• Collaboration and teamwork in cross-functional and multicultural environments.
• Analytical thinking, structured problem-solving, and sound decision-making.
• Adaptability, resilience, and the ability to manage changing priorities.
• Strong organization, ownership, and accountability in daily work.
• Proactive mindset, initiative, and focus on delivering results.
• Continuous learning mindset and openness to improvement.

Special Requirements

• Availability for after-hours support, occasional travel, and hybrid or on-site work arrangements according to operational needs.
• Ability to work in global corporate environments, adapting to international processes and policies.
• Strong confidentiality and responsible handling of sensitive information.

What We Offer

• An inclusive and collaborative workplace.
• Opportunities for personal and professional growth.
• The chance to contribute to a company committed to sustainability and innovation.

At AAK, we are committed to creating a safe, diverse, and welcoming workplace where everyone has equal access to opportunities. Discrimination of any kind is not tolerated.

Thank you for considering AAK to continue your career journey. Visit us at www.aak.com