IoT & Hardware Technical Support Specialist

Sensitech

Tlalnepantla

Presencial

MXN 360.000 - 540.000

Jornada completa

Hace 3 días

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Descripción de la vacante

Sensitech in Mexico is seeking a Technical Support Specialist to provide expert support for Sensitech products, services, and solutions. You will troubleshoot hardware and software issues, manage service cases, and collaborate with cross-functional teams to resolve technical challenges.

The role emphasizes customer satisfaction, continuous improvement initiatives, and ongoing development of monitoring and tracking solutions; strong English, ERP experience, and a technical background are highly

Formación

Minimum of 6 years of relevant technical support experience.
Advanced English communication skills, both written and verbal.
Experience supporting both hardware and software products.
Excellent communication skills with the ability to assist customers of varying technical backgrounds.
Strong organizational skills and the ability to manage multiple priorities simultaneously.

Responsabilidades

Providing technical support and troubleshooting for Sensitech products via phone, email, remote tools, and in-person interactions.
Investigating, responding to, and resolving customer inquiries in a timely and professional manner.
Developing expertise in Sensitech product functionality and operational usage.
Managing Technical Service Case Management activities through the global ERP system, including case logging, tracking, prioritization, and escalation.
Conducting hardware evaluations and preparing detailed assessment reports for customers.
Collaborating with Sales, Analysts, Program Managers, Engineering, and other internal teams to resolve issues.