International Logistics Claims Specialist

MuchoRed; San Pedro Garza García; On-site; MXN 300,000 - 420,000; Full time

Job summary

MuchoRed is seeking an experienced International Freight Claims Specialist with a background in fresh produce logistics and claims involving air freight and ocean containers. You will manage international freight claims for perishable shipments, coordinating with carriers, forwarders, insurers, and internal teams.

The role involves investigating cargo damage, spoilage, temperature deviations, shortages, and losses; handling the full claims process with documentation, filing, follow-up,

Qualifications

• 1+ years of experience in freight claims management.
• Experience with fresh produce, perishable cargo, or temperature-sensitive shipments.
• Knowledge of international air freight and ocean container transportation.
• Understanding of cargo damage investigations and claims documentation.
• Strong negotiation and analytical, organizational, and problem-solving skills.
• Proficiency in Excel and logistics management systems.
• Advanced English proficiency for international communication.

Responsibilities

• Manage international freight claims involving fresh produce shipments transported by air and ocean.
• Investigate cargo damage, spoilage, temperature deviations, shortages, and shipment losses.
• Handle the full claims process including documentation, filing, follow-up, negotiations, and settlements.
• Review Bills of Lading (BOLs), Proofs of Delivery (PODs), commercial invoices, temperature records, and inspection reports.
• Coordinate with international carriers, freight forwarders, insurance providers, and internal teams.
• Negotiate settlements and recover financial losses.
• Track claims, maintain accurate records, and prepare management reports.

Skills

Freight claims management

Negotiation

Analytical skills

Organizational skills

Problem solving

Excel

Transportation Management Systems

Advanced English

Tools

TMS (Transportation Management Systems)

Job description

We are looking for an experienced International Freight Claims Specialist with a background in fresh produce logistics and claims involving air freight and ocean containers.

About the Role

We are looking for an experienced International Freight Claims Specialist with a background in fresh produce logistics and claims involving air freight and ocean containers.

Key Responsibilities

• Manage international freight claims involving fresh produce shipments transported by air and ocean.
• Investigate cargo damage, spoilage, temperature deviations, shortages, and shipment losses.
• Handle the full claims process, including documentation, filing, follow-up, negotiations, and settlements.
• Review Bills of Lading (BOLs), Proofs of Delivery (PODs), commercial invoices, temperature records, and inspection reports.
• Coordinate with international carriers, freight forwarders, insurance providers, and internal teams.
• Negotiate settlements and recover financial losses.
• Track claims, maintain accurate records, and prepare management reports.

Required Qualifications

• 1+ years of experience in freight claims management, preferably within international logistics, freight forwarding, or a 3PL environment.
• Experience handling claims involving fresh produce, perishable cargo, or temperature-sensitive shipments.
• Knowledge of international air freight and ocean container transportation, particularly refrigerated shipments.
• Understanding of cargo damage investigations, claims documentation, and carrier liability.
• Strong negotiation, analytical, organizational, and problem-solving skills.
• Proficiency in Microsoft Excel and logistics or transportation management systems.
• Advanced English proficiency for communication with international stakeholders.
• Ability to manage multiple claims and meet deadlines.

Preferred Qualifications

• Experience with international produce shipments between Latin America and the United States.
• Familiarity with cargo insurance claims, Incoterms, and cold chain logistics.
• Experience negotiating claims with ocean carriers, airlines, and insurance providers.