Cargo Claims Intake Support

Expeditors; Apodaca; On-site; MXN 134,000 - 201,000; Full time

Job summary

Expeditors Cargo Insurance Brokers (ECIB) is seeking an Entry Level Claims Intake Support to join the Monterrey office. You will input data, identify relevant documents, and upload records to the claims system while maintaining accuracy and urgency.

Reporting to the supervisor in Monterrey with support from Seattle, this onsite position requires strong English and basic MS Office proficiency. Prior transport documentation experience is a plus.

Qualifications

• Entry level position; must be able to use a computer, type, and enter data in Claims System.
• Advanced/Proficient English skills required.
• Prior experience with transportation documentation is desirable, but not required.

Responsibilities

• Accurately input a high volume of data for claim file set-up.
• Identify transportation documents and incoming correspondence with accuracy.
• Upload information to document management system for file maintenance and Cargo Claims Specialist review.
• Ensure electronic files are complete and accurate, including transportation documents, relevant claim documents and correspondence.
• Other duties as assigned.

Skills

Advanced English

Data entry

Urgency handling

Team collaboration

Microsoft Office

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Document management system

Job description

Expeditors Cargo Insurance Brokers (ECIB) provides risk management solutions tailored to the specific needs of our clients. Our expertise from the logistics industry makes us uniquely qualified in the following areas:

• Cargo Insurance Brokering
• Claims Adjustment
• Subrogation/Recovery Services
• Third Party Claims Management Programs
• Captive Management
• Supply Chain Risk Consulting

Our clients gain greater visibility, actionable data, and a higher rate of subrogation as a result of our experience in both logistics and insurance.

Expeditors Cargo Insurance Brokers (ECIB) is a wholly owned subsidiary of Expeditors International of Washington, Inc. We are headquartered in Seattle, Washington, with employees located throughout the U.S., Mexico, and Europe.

www.ecibglobal.com

Job Description

Support ECIB’s cargo claims operation by setting up cargo claims in Claims System. Claims will be received daily via our online portal, as well as by email. Administrative duties include daily setup of claim submissions, data entry, and support of Cargo Claims Specialist position. The Cargo Claims Intake Support position requires a sense of urgency, accuracy, consistency, efficiency, and a positive attitude.

Duties and responsibilities include:

• Accurately input a high volume of data for claim file set-up.
• Identify transportation documents and incoming correspondence with accuracy.
• Upload information to document management system for file maintenance and Cargo Claims Specialist review.
• Ensure electronic files are complete and accurate, including transportation documents, relevant claim documents and correspondence.
• Other duties as assigned.

Reporting Structure:

• Supervisor in Monterrey, Mexico.
• Management team in Seattle, WA.

Qualifications

• Advanced/Proficient English skills.
• Demonstrate understanding and knowledge of basic computer programs including Microsoft Outlook, Word, and Excel.
• Possess the ability to learn an internal document management and Claims systems.
• Demonstrate an understanding of when to escalat issues to the attention of Cargo Claims Specialist or Supervisor.
• Ability to understand, manage, and prioritize with a sense of urgency.
• Ability to work with team members and maintain a positive, collaborative work environment.

Additional Information

Experience and Education:

Entry level position, however, must be able to use a computer, type, and enter data in Claims System. Advanced/Proficient English skills required. Prior experience with transportation documentation is desirable, but not required.

This job is full-time onsite at Expeditors' office in Monterrey, NL.