FBS Customer Care & Presales Representative

Capgemini; Aguascalientes; On-site; MXN 201,000 - 312,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Training & development

Grocery & restaurant vouchers

Job summary

Capgemini in Mexico is seeking bilingual customer service professionals to join a leading U.S. insurance provider's team. You will engage customers, qualify leads, and help drive business growth.

The role focuses on handling inquiries, supporting inbound sales, and transferring qualified opportunities to licensed specialists, while delivering top-tier service.

You will work across multiple systems in a fast-paced environment, with a comprehensive benefits package and opportunities for development.

Qualifications

• Advanced English and Spanish skills required.
• At least 1 year in customer service, sales, or call center.
• Strong interpersonal and relationship-building abilities.
• Goal-oriented with a sales mindset.
• Able to thrive in a fast-paced environment.

Responsibilities

• Contact and qualify prospective customers.
• Support inbound sales activities.
• Transfer qualified opportunities to licensed specialists.
• Provide exceptional customer service on every interaction.
• Operate across multiple systems while meeting productivity goals.

Skills

Bilingual English/Spanish

Customer service experience

Lead qualification

Interpersonal skills

Sales-minded

Education

High School diploma

Job description

Looking to build a career in customer service?

Join one of the largest insurance providers in the U.S. and become part of a growing team.

We're seeking motivated bilingual professionals who can engage customers, qualify leads, and help drive business growth.

Job Functions

• Contact and qualify prospective customers
• Support inbound sales activities
• Transfer qualified opportunities to licensed specialists
• Provide exceptional customer service on every interaction
• Work across multiple systems while meeting productivity goals

Requirements

• Advanced English and Spanish skills
• At least 1 year of customer service, sales, or call center experience
• Strong interpersonal and relationship-building skills
• Goal-oriented and sales-minded approach
• Ability to thrive in a fast-paced environment
• High School diploma

Preferred:

• Experience providing customer support or sales support within a high-volume, complex environment
• Experience in outbound calling or lead qualification
• Experience in insurance or related field

Benefits

• Competitive salary and performance-based bonus
• Comprehensive benefits package: Grocery vouchers, restaurant vouchers, SGMM, etc
• Dynamic and inclusive work culture within a globally renowned group
• Private Health Insurance
• Paid Time Off
• Training & Development

Note: Benefits differ based on employee level.