Inside Sales (Home Consultant)

HomeLight; Tijuana; Híbrido; MXN 260.000 - 380.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work from Mexico

Descripción de la vacante

HomeLight is seeking a customer-focused teammate for a permanent remote role based in Tijuana, Mexico. You’ll guide buyers and sellers through conversations, ensuring confident decisions.

You’ll manage warm inbound leads, conduct consultative chats, and document every interaction in our CRM, delivering a high-touch, trustworthy client experience. If you excel at listening, asking the right questions, and building rapport over the phone, you’ll thrive in this role within a fast-paced, evolving

Formación

• Experience in customer-facing roles (sales, client services, or similar).
• Strong communication and listening skills; ability to build rapport quickly.
• Experience handling inbound leads or consultative conversations over the phone.
• Comfort using CRM systems and standard business tools.

Responsabilidades

• Serve as the first contact for home buyers and sellers via HomeLight.
• Handle inbound leads through warm calls and follow-ups; no cold calling.
• Conduct consultative conversations to uncover each client’s needs.
• Guide clients to the most relevant HomeLight solutions with a high-touch approach.
• Maintain detailed CRM records of all client interactions.
• Follow up thoughtfully to ensure a seamless client experience.

Conocimientos

Customer-facing experience

Communication

Active listening

CRM systems

Phone-based sales

Descripción del empleo

***** This role is permanent work from home set-up from Tijuana, Mexico*****

We’re building the future of real estate — today.

HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that’s enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all.

Our team breaks barriers every day while staying committed to HomeLight's goals and core values , which is a crucial element to our shared success.

Who You Are

You are a strong communicator who builds trust quickly and knows how to guide meaningful conversations. You’re skilled at listening, asking the right questions, and understanding client needs in a thoughtful, consultative way.You bring experience working directly with customers over the phone and are comfortable owning conversations from start to finish. You take pride in delivering a high-quality experience and helping clients make important decisions with confidence.

What You’ll Do

• Serve as the first point of contact for home buyers and sellers who have expressed interest through HomeLight
• Handle inbound (warm) leads through both incoming and outbound follow-up calls — no cold calling required
• Conduct one-on-one, consultative conversations to understand each client’s home buying or selling needs
• Build trust quickly and guide clients toward the most relevant HomeLight solutions
• Provide a high-touch, personalized experience that makes clients feel confident in their next steps
• Maintain detailed and accurate records of all client interactions in CRM systems
• Follow up thoughtfully to ensure a seamless and supportive client experience

What You Bring

• Proven experience in customer-facing roles (sales, client services, or similar)
• Strong communication and listening skills, with the ability to build rapport quickly
• Experience handling inbound leads or consultative conversations over the phone
• Ability to manage conversations with focus and depth (one client at a time)
• Customer-first mindset with a focus on quality over volume
• Strong organizational skills and attention to detail
• Comfort using CRM systems and standard business tools
• Ability to adapt in a fast-paced, evolving environment

Let’s chat!

HomeLight is an equal opportunity employer dedicated to building an inclusive and diverse workforce, providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will provide accommodations during the recruitment process upon request, and any accommodation will be addressed confidentially.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in HomeLight’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A \"disabled veteran\" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A \"recently separated veteran\" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An \"active duty wartime or campaign badge veteran\" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An \"Armed forces service medal veteran\" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.