Inside Sales Engineer GEIS

Eaton Corporation; Santiago de Querétaro; On-site; MXN 420,000 - 560,000; Full time

Job summary

Eaton Group is seeking an Inside Sales Engineer for GEIS in Querétaro. You will provide critical pre-sale support for Crouse-Hinds industrial products, coordinating with outside sales and customers to grow the utility segment and meet sales quotas while protecting gross margins.

Responsibilities include handling quotations, technical inquiries, cross-reference requests, and maintaining up-to-date product knowledge to support pre-sale activities and customer satisfaction.

Qualifications

• Bachelor degree from an accredited institution.
• Minimum 1 year of customer interfacing experience.
• Knowledge of SAP software.
• Commercial quoting experience.
• Strong PC skills (Microsoft Office) and analytical capabilities.
• Fully bilingual in English and other languages as applicable.

Responsibilities

• Support sales regions and outside sales teams on quotations.
• Handle technical inquiries, product applications, materials, and standard terms for product sales.
• Perform cross-reference requests to support conversions from competitors.
• Increase knowledge of Eaton Crouse-Hinds products and applications.
• Serve as a technical/commercial resource to multiple departments to support pre-sale activities.

Skills

Customer engagement

Communication

English fluency

Education

Bachelor's degree

Tools

SAP

Microsoft Office

Job description

Eaton’s Corporate Sector division is currently seeking a Inside Sales Engineer GEIS.

What you’ll do:

Job Summary

The Inside Sales Representative for Eaton’s Global Energy Infrastructure Solutions (GEIS) business, reporting directly to the Strategic Programs and Inside Sales Manager, GEIS NA, this role will be responsible for providing critical pre-sale support for our Crouse-Hinds series industrial products.

Working cooperatively with outside sales, sales management and internal/external customers to deliver exceptional customer and sales support with the goal of raising Eaton’s customer base in the utility segment, and meeting or exceeding sales quotas at the appropriate gross margin while increasing customer satisfaction."

Job Responsibilities

• A. Support sales regions, outside sales representatives and agents on quotation for customers.
• B. Demonstrate the ability to professionally manage incoming phone calls regarding technical help, product application, finding materials, and standard terms and conditions pertaining to the sale of the products.
• C. Preform cross reference requests to support conversions from competitive product.
• D. Become familiar with our competitor’s products and prices and continuously increase knowledge of Eaton Crouse-Hinds series industrial products and their application advantages to customer needs.
• E. Act as a technical and commercial resource to various departments (Outside sales, Pricing, Compliance, Product Line Management) to support pre-sale activities and drive customer satisfaction.
• F. Utilize commercial and technical knowledge to assist with the preparation of quotation packages for simple to moderate complex projects
• G. Determine the appropriate bill of material, most competitive price level and shipment cycle within the market segment pertaining to each specific negotiation
• H. Proactively facilitate timely solutions to customer issues by utilizing available resources or creating procedures for resolution
• I. Take direction in establishing and maintaining the highest possible commercial relations with present and potential customers (internal and external) by effectively employing the highest level of skills with regard to the knowledge of customers’ business and organization and knowledge of Eaton product lines and strategic plans

Qualifications

Education level required

• Bachelor degree from an accredited institution.

Years and area of experience required

• Minimum 1 year of customer interfacing experience

Technical knowledge

• Knowledge of SAP software
• Commercial quoting experience (Electrical assemblies knowledge a plus)
• Strong PC skills (knowledge of Microsoft Office l, email, internet)
• Strong listen, written and verbal communication skills
• Experience in electrical and/or technical products
• Strong communication skills (Fully fluent in English- Read/Write/Speak) – Fully bilingual
• Effective customer interfacing skills
• Analytical skills and detail-orientation.
• Ability to prioritize and execute multiple tasks in an efficient manner, and work on multiple projects simultaneously and independently
• Ability to work on time sensitive projects, meet critical deadlines, and deliver commitments in a calm and organized manner
• Customer service skills and aptitude.
• Experience or exposure to a manufacturing organization

Skills

Soft skills

• Drive for results
• Makes Decisions & Solves Problems
• Demonstrates a Collaborative Style
• Promotes and Champions Change
• Business Acumen
• Pursues personal development
• Leadership

All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.

We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.