Ingeniero Mecánico Global de Soporte Técnico Remoto

Placements24; Tijuana; Híbrido; MXN 600.000 - 900.000; Tempo integral

Benefícios oferecidos por esta vaga

Fully remote

Health & wellness benefits

Career development

Remote-centric culture

Resumo da vaga

Placements24 is seeking a skilled Mechanical Engineer to provide remote global technical support for our international clients. You will diagnose complex mechanical systems, guide customers through repairs, and ensure optimal performance from anywhere in Mexico.

Ideal candidates have a Bachelor's in Mechanical Engineering, 4+ years in engineering or field/service support, excellent communication, and fluency in English and Spanish. CAD proficiency and remote-diagnostic tools are essential.

Qualificações

• Bachelor's degree in Mechanical Engineering or a closely related field.
• Minimum of 4 years of experience in mechanical engineering with emphasis on technical support, field service, or application engineering.
• Proven ability to diagnose and troubleshoot complex mechanical systems remotely.
• Fluency in English and Spanish (written and spoken) is essential.

Responsabilidades

• Provide expert remote technical support and troubleshooting for mechanical equipment and systems to global customers.
• Diagnose mechanical issues via phone, email, video conferencing, and remote diagnostic tools.
• Develop and maintain a knowledge base of technical documentation, troubleshooting guides, and FAQs.
• Guide customers through installation, operation, maintenance, and repair procedures.
• Collaborate with internal engineering and product development teams to resolve complex technical issues.
• Create technical bulletins and training materials for customers and field service engineers.
• Manage and prioritize incoming support requests, ensuring timely and effective resolution.
• Document all support interactions and resolutions in the CRM system.
• Potentially travel occasionally for on-site support if required; role is primarily remote.

Conhecimentos

Remote support

Troubleshooting

CAD software

Bilingual EN/ES

Formação

Bachelor's degree in Mechanical Engineering

Ferramentas

CAD software

Diagnostic tools

Descrição da vaga

Placements24 is seeking a skilled Mechanical Engineer to provide remote global technical support for our international clients. You will diagnose complex mechanical systems, guide customers through repairs, and ensure optimal performance from anywhere in Mexico.

Ideal candidates have a Bachelor's in Mechanical Engineering, 4+ years in engineering or field/service support, excellent communication, and fluency in English and Spanish. CAD proficiency and remote-diagnostic tools are essential.