Ingeniero Mecánico Remoto de Soporte Técnico Global

Placements24; Tijuana; Hybrid; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Fully remote

Health & wellness benefits

Career development

Remote-centric culture

Job summary

Placements24 is seeking a skilled Mechanical Engineer to provide remote global technical support for our international clients. You will diagnose complex mechanical systems, guide customers through repairs, and ensure optimal performance from anywhere in Mexico.

Ideal candidates have a Bachelor's in Mechanical Engineering, 4+ years in engineering or field/service support, excellent communication, and fluency in English and Spanish. CAD proficiency and remote-diagnostic tools are essential.

Qualifications

• Bachelor's degree in Mechanical Engineering or a closely related field.
• Minimum of 4 years of experience in mechanical engineering with emphasis on technical support, field service, or application engineering.
• Proven ability to diagnose and troubleshoot complex mechanical systems remotely.
• Fluency in English and Spanish (written and spoken) is essential.

Responsibilities

• Provide expert remote technical support and troubleshooting for mechanical equipment and systems to global customers.
• Diagnose mechanical issues via phone, email, video conferencing, and remote diagnostic tools.
• Develop and maintain a knowledge base of technical documentation, troubleshooting guides, and FAQs.
• Guide customers through installation, operation, maintenance, and repair procedures.
• Collaborate with internal engineering and product development teams to resolve complex technical issues.
• Create technical bulletins and training materials for customers and field service engineers.
• Manage and prioritize incoming support requests, ensuring timely and effective resolution.
• Document all support interactions and resolutions in the CRM system.
• Potentially travel occasionally for on-site support if required; role is primarily remote.

Skills

Remote support

Troubleshooting

CAD software

Bilingual EN/ES

Education

Bachelor's degree in Mechanical Engineering

Tools

CAD software

Diagnostic tools

Job description

About the Role

Our client, a global leader in advanced industrial machinery, is seeking a highly competent and adaptable Ingeniero Mecánico Remoto de Soporte Técnico Global . This position is fully remote, allowing you to work from anywhere in Mexico. You will be the primary point of contact for our international clientele, providing expert technical assistance and troubleshooting for complex mechanical systems. Your role will involve diagnosing issues remotely, guiding customers through repair procedures, and ensuring the optimal performance of our products worldwide. This is a fantastic opportunity to utilize your engineering expertise in a dynamic, global, and remote-first environment.

Key Responsibilities

• Provide expert remote technical support and troubleshooting for mechanical equipment and systems to global customers.
• Diagnose mechanical issues via phone, email, video conferencing, and remote diagnostic tools.
• Develop and maintain a comprehensive knowledge base of technical documentation, troubleshooting guides, and FAQs.
• Guide customers through installation, operation, maintenance, and repair procedures.
• Collaborate with internal engineering and product development teams to resolve complex technical issues and provide feedback for product improvements.
• Create technical bulletins and training materials for customers and field service engineers.
• Manage and prioritize incoming support requests, ensuring timely and effective resolution.
• Document all support interactions and resolutions accurately in the CRM system.
• Potentially travel occasionally for critical on-site support if required, though the role is primarily remote.

Requirements

• Bachelor's degree in Mechanical Engineering or a closely related field.
• Minimum of 4 years of experience in mechanical engineering, with a strong emphasis on technical support, field service, or application engineering.
• Proven ability to diagnose and troubleshoot complex mechanical systems remotely.
• Excellent communication, interpersonal, and customer service skills.
• Proficiency with CAD software and diagnostic tools.
• Ability to interpret technical drawings, schematics, and manuals.
• Self-motivated, disciplined, and able to work effectively in a remote setting.
• Fluency in Spanish and English (written and spoken) is essential.
• Knowledge of other languages is a plus.

Benefits

• This is a fully remote position offering the flexibility to work from anywhere.
• Our client provides a competitive salary, comprehensive health and wellness benefits, and opportunities for continuous learning and professional growth.
• You will have the chance to engage with a diverse international customer base and contribute to the global success of a leading industrial technology company.
• A modern, remote-centric work culture focused on autonomy and results is provided.
• This role specifically allows you to leverage your skills without geographical constraints, supporting our mission worldwide from Tijuana, Baja California or any other preferred location in Mexico.