Ingeniero de Soporte Técnico: Experto en Networking

Scitum S.A. de C.V.; Ciudad de México; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Scitum S.A. de C.V. is seeking a technically proficient support specialist to resolve customer issues and configure our product. You will bridge customers with internal teams to ensure effective problem solving and timely responses.

You will handle multiple tickets, reproduce customer environments for tests, and assist with both software and hardware troubleshooting in a fast-paced setting.

Formación

• 2+ years' of technical support experience.
• Customer service oriented.
• Strong written and verbal and troubleshooting skills.

Responsabilidades

• Reproduce customer environment and run tests.
• Manage and address electronic tickets efficiently.
• Liaise between sales team, customer success team, and customers to properly address customer problems.
• Troubleshoot and configure software and hardware.

Conocimientos

Technical support

Customer service

Troubleshooting

Communication

Herramientas

Ticketing systems

Descripción del empleo

Scitum S.A. de C.V. is seeking a technically proficient support specialist to resolve customer issues and configure our product. You will bridge customers with internal teams to ensure effective problem solving and timely responses.

You will handle multiple tickets, reproduce customer environments for tests, and assist with both software and hardware troubleshooting in a fast-paced setting.