Information Technology Desktop Support

REDLEO SOFTWARE INC.; Ciudad del Carmen; Presencial; MXN 201.000 - 290.000; Jornada completa

Descripción de la vacante

REDLEO SOFTWARE INC. in Campeche, Mexico, is seeking a skilled Onsite Deskside Support/Service Engineer to provide hands-on IT support for incidents, device management, and project rollout.

You will work with global teams, administer Windows and Mac OS, manage SCCM/Intune imaging and patches, and help ensure asset accuracy and office network reliability, with ITIL knowledge preferred.

Formación

• 3–5 years of onsite IT support experience.

Responsabilidades

• Provide onsite support for incidents and problem resolution.
• Collaborate with global support teams to resolve issues.
• Consult with local leaders to align IT support with business needs.

Conocimientos

Windows & Mac OS administration

Laptop/desktop hardware

ServiceNow ticketing

SCCM & Intune

Antivirus deployment & endpoint

Basic networking (LAN, Wi-Fi)

Conference room technology support

Asset management & inventory

Experience in global IT support

ITIL knowledge or certification (pref)

Herramientas

ServiceNow

Microsoft SCCM

Microsoft Intune

Endpoint protection tools

Networking tools

Descripción del empleo

Job Experience: 3-5 years' experience

Job Type: Full-Time

SALARY + BENEFITS

Only LOCAL to CAMPECHE

Role Overview:

As a key member of the Technology team, the Onsite Deskside Support/ Service Engineer provides onsite support for incidents, problem resolution, and project implementation. This role addresses technical issues that cannot be resolved remotely, collaborates with global support teams, and consults with local business leaders to align IT support with business needs.

• Windows & Mac OS administration
• Laptop/desktop hardware & peripherals
• ServiceNow ticketing expertise
• SCCM & Intune (device management, imaging, patching)
• Antivirus deployment & endpoint security basics
• Basic networking (LAN, Wi-Fi, office infrastructure)
• Conference room technology support
• Asset management tools & inventory accuracy
• Experience in global / international IT support environments
• ITIL knowledge or certification (preferred)