Industrial Experience Center CX Lead

Siemens; Ciudad de México; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Siemens in Mexico City seeks a technically strong Customer Experience Solution Lead to drive exceptional visitor experiences at an advanced industrial customer experience center. You will participate from the project's outset, leading demonstrations, engaging with customers and stakeholders, and showcasing innovative technologies through consultative experiences to create business value.

The role requires collaboration with engineering, marketing, operations and business development to ensure

Formación

• Bachelor's degree in Electrical, Mechatronics, Automation or related technical discipline.
• At least 5 years in customer-facing technical roles or related areas.
• Strong knowledge of industrial automation, electrification or manufacturing environments.
• Excellent communication and storytelling abilities.
• Experience presenting to customers, executives and technical stakeholders.
• Able to build strong customer relationships post-sale.

Responsabilidades

• Support design, development, and operational readiness of the customer experience center.
• Conduct facility tours and technical demonstrations for customers, partners, and visitors.
• Present technology solutions and communicate their business value clearly.
• Ensure demonstration systems remain functional, current, and impactful.
• Act as a trusted advisor by recommending solutions aligned with customer needs.
• Build and maintain strong post-sales customer relationships.
• Identify opportunities for solution expansion, cross-selling, and value creation.
• Gather customer insights and contribute to continuous improvement of the visitor experience.
• Collaborate with cross-functional teams including engineering, marketing, operations, and business development.

Conocimientos

Industrial tech knowledge

Customer-facing ability

Storytelling

Relationship-building

Educación

Bachelor's degree in Electrical Engineering, Mechatronics Engineering, Automation Engineering, or related technical discipline

Descripción del empleo

Siemens in Mexico City seeks a technically strong Customer Experience Solution Lead to drive exceptional visitor experiences at an advanced industrial customer experience center. You will participate from the project's outset, leading demonstrations, engaging with customers and stakeholders, and showcasing innovative technologies through consultative experiences to create business value.

The role requires collaboration with engineering, marketing, operations and business development to ensure