Identity Management Consultant

Tential Solutions; Santa Fe; On-site; MXN 1,004,000 - 1,451,000; Full time

Job summary

Tential Solutions in Mexico City is seeking an Access Specialist Level III to join our on-site enterprise identity and access team. You will manage hands-on provisioning, escalate complex requests, and help enforce least-privilege policies.

The role involves automating processes, writing documentation, mentoring junior staff, and coordinating with security and audit teams across time zones. Weekend on-call rotation may be required.

Qualifications

• 5-7 years of professional experience in IT support, identity and access management, provisioning, or a related enterprise environment.
• Strong hands-on experience with Active Directory and Okta environments.
• Strong working knowledge of ServiceNow, including reporting and task management.
• Experience managing complex cross-functional work using tools such as Jira and Smartsheet.
• Hands-on experience with PowerShell or comparable scripting for administration and automation.
• Knowledge of server and PC workstation operating systems, software, and security fundamentals.
• Familiarity with Windows and macOS environments.
• Strong organizational, troubleshooting, written, and verbal communication skills.
• Ability to remain effective and calm in a fast-moving environment and work independently when needed.

Responsibilities

• Provision and remove user access during onboarding and offboarding, including role-based provisioning and secure credential management.
• Act as an escalation point for complex day-to-day access requests while enforcing least-privilege principles.
• Lead access-management process improvement initiatives, with an emphasis on automation and self-service.
• Write, update, and review process documentation as issues, exceptions, and process changes are identified.
• Provide timely solutions to complex or unique access-related issues.
• Support security and internal audit teams in enforcing access-control policies and resolving access-related findings.
• Mentor junior team members and provide technical guidance on access-management procedures and troubleshooting.
• Collaborate with team members to support users across multiple time zones.
• Participate in weekend on-call rotation as required.

Skills

Active Directory

Okta

ServiceNow

Jira

Smartsheet

PowerShell

Windows

macOS

Troubleshooting

Communication skills

Education

Bachelor's degree in Computer Science or related field

MCSE certification

Tools

Jira

Smartsheet

PowerShell

Job description

Location: Santa Fe, Mexico City (100% on-site)

Tential is seeking an Access Specialist Level III to serve as a senior member of an enterprise identity and access team. This role combines hands-on access provisioning with escalation support, process improvement, automation, security-policy enforcement, mentoring, and collaboration with audit and security teams.

Responsibilities

• Provision and remove user access during onboarding and offboarding, including role-based provisioning and secure credential management.
• Act as an escalation point for complex day-to-day access requests while enforcing least-privilege principles.
• Lead access-management process improvement initiatives, with an emphasis on automation and self-service.
• Write, update, and review process documentation as issues, exceptions, and process changes are identified.
• Provide timely solutions to complex or unique access-related issues.
• Support security and internal audit teams in enforcing access-control policies and resolving access-related findings.
• Mentor junior team members and provide technical guidance on access-management procedures and troubleshooting.
• Collaborate with team members to support users across multiple time zones.
• Participate in weekend on-call rotation as required.

Required Qualifications

• 5-7 years of professional experience in IT support, identity and access management, provisioning, or a related enterprise environment.
• Strong hands-on experience with Active Directory and Okta environments.
• Strong working knowledge of ServiceNow, including reporting and task management.
• Experience managing complex cross-functional work using tools such as Jira and Smartsheet.
• Hands-on experience with PowerShell or comparable scripting for administration and automation.
• Knowledge of server and PC workstation operating systems, software, and security fundamentals.
• Familiarity with Windows and macOS environments.
• Strong organizational, troubleshooting, written, and verbal communication skills.
• Ability to remain effective and calm in a fast-moving environment and work independently when needed.

Preferred Qualifications

• Bachelor's degree in Computer Science or a related field, MCSE certification, or equivalent professional experience.
• Previous experience in a lead, mentoring, or senior escalation role.
• Familiarity with game-development processes, consoles, or related terminology.