IC4 - Sr Infra Engineer - SRE

Spin - Job Board External; México; Remote; MXN 600,000 - 900,000; Full time

Job summary

Spin is seeking a Senior SRE Engineer to ensure reliability, availability, and scalability of our transactional cloud infrastructure. You will partner with engineering teams to diagnose production issues, audit system behavior against SLOs and error budgets, and propose architectural improvements to prevent recurrence and reduce resource waste.

The role emphasizes automation, capacity planning, disaster recovery, and autonomous work practices within an agile environment.

Qualifications

• Bachelor's degree in computer science, information technology, or related field or equivalent experience.
• Minimum 3+ years hands-on SRE experience in high-concurrency, transactional, or fintech platforms.
• Senior proficiency in AWS; relevant AWS certifications are a plus.
• Production experience with Kubernetes, Docker, and Helm charts.
• Strong problem-solving, troubleshooting, and communication skills.
• Hands-on IaC experience with Terraform.
• Excellent teamwork and ability to explain complex infra clearly.
• English at least intermediate; remote work readiness.

Responsibilities

• Design, implement, and maintain advanced monitoring to ensure health and performance of systems.
• Lead incident response, diagnose reliability issues, and conduct post-incident reviews.
• Develop automation scripts to improve reliability and scalability.
• Analyze performance data to identify trends and issues.
• Maintain up-to-date documentation of configurations and processes.
• Collaborate with cross-functional teams on reliability initiatives.
• Mentor junior engineers and promote best practices.
• Enforce security measures and compliance with policies.

Skills

SRE fundamentals

Problem solving

Communication

Leadership and mentorship

Strategic thinking

Adaptability

Education

Bachelor's degree in CS/IT or equivalent

Tools

AWS

Kubernetes

Docker

Terraform

Helm charts

Job description

Objective of the Role

The Senior SRE Engineer is a strategic technical partner responsible for ensuring the reliability, availability, and scalability of Spin’s transactional cloud infrastructure. Beyond traditional monitoring, this role focuses on driving architectural resilience, advanced observability, and automation across our cloud ecosystem. Working closely with engineering teams, you will diagnose root causes in production, audit system behavior using SLOs and Error Budgets, and actively propose architectural improvements to prevent recurrence, eliminate resource waste, and elevate the team's operational excellence.

Main Responsibilities

• 1. Advanced System Monitoring: Design, implement, and maintain sophisticated monitoring solutions to ensure optimal health and performance of infrastructure and applications.
• 2. Incident Response: Lead complex incident response activities, diagnose and resolve critical system reliability issues, and conduct thorough post-incident reviews to prevent recurrence.
• 3. Automation and Scripting: Develop and implement advanced automation scripts and tools to enhance system reliability, operational efficiency, and scalability.
• 4. Performance Analysis: Collect, analyze, and interpret complex performance data to identify trends, anomalies, and potential issues, providing strategic insights and recommendations.
• 5. Documentation: Ensure comprehensive and up-to-date documentation of system configurations, processes, and procedures, and contribute to knowledge sharing within the team.
• 6. Collaboration: Collaborate closely with cross-functional teams and departments to support and lead reliability engineering projects and initiatives.
• 7. Mentorship: Provide advanced guidance and support to junior and mid-level engineers, fostering their technical growth and development.
• 8. Security Compliance: Implement and enforce robust security measures to protect systems and ensure compliance with security policies and industry standards.
• 9. Continuous Improvement: Drive continuous improvement initiatives, exploring and integrating new technologies and methodologies to enhance system reliability and performance.
• 10. Strategic Leadership: Actively contribute to strategic planning and decision-making processes, leveraging expertise to influence the direction of IT infrastructure and operations.
• 11. Capacity Planning: Conduct capacity planning to ensure systems can handle future growth and demand.
• 12. Disaster Recovery: Develop and maintain disaster recovery plans to ensure business continuity in case of system failures.
• 13. Change Management: Participate in change management processes to ensure smooth implementation of system updates and changes.
• 14. Root Cause Analysis: Lead root cause analysis for major incidents, identifying underlying issues and implementing long-term solutions to prevent recurrence.
• 15. Autonomous Work Culture: Promote and embody an autonomous work culture by taking initiative, being self-motivated, and collaborating effectively in an agile and lean environment.
• 16. Spin Culture Ambassador: Embody and promote Spin's values in every action, fostering a positive and inclusive work environment.

Required Knowledge and Experience

• 1. Education: Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent work experience.
• 2. Experience: Minimum of 3+ years of dedicated, full-time hands-on experience in Site Reliability Engineering (SRE) within high-concurrency, transactional, or fintech platforms (excluding purely reactive Tier-1 monitoring roles).
• 3. Senior-level proficiency in AWS (relevant certifications such as AWS Certified Solutions Architect or AWS Certified DevOps Engineer are a strong plus).
• 4. Production expertise in Kubernetes, Docker, and Helm charts.
• 5. Strong problem-solving and troubleshooting skills.
• 6. Infrastructure as Code (IaC): Solid hands-on experience building and maintaining modules in Terraform.
• 7. Excellent communication and teamwork skills.
• 8. Outstanding communication skills to explain complex infrastructure issues to multidisciplinary teams in clear, pragmatic terms without unnecessary jargon.
• 9. Strong strategic thinking and decision-making skills.
• 10. Adaptability: Willingness to learn and adapt to new technologies and processes.
• 11. English Level: Intermediate proficiency.
• 12. Location: Remote