Hybrid Welcome & Delinquency Resolution Specialist

alliance; Aguascalientes; Hybrid; MXN 134,000 - 201,000; Full time

Job summary

Nissan in Aguascalientes is seeking a Welcome representative to support delinquent accounts and deliver customer service excellence. The role involves negotiating payment arrangements, researching disputes, and ensuring QA standards are met while collaborating with a Dallas team.

Requirements include a high school diploma (BA preferred), fluent English, and intermediate MS Office skills. The position is hybrid with regular calls and coordination across teams to drive resolution and customer

Qualifications

• High school diploma required; BA degree preferred.
• Fluent English is required.
• MS Office intermediate proficiency.

Responsibilities

• Stay available to receive outbound and inbound calls on delinquent accounts, negotiating payment arrangements beneficial to both Nissan and customer.
• Research disputes and provide solutions for questions related to account status.
• Maintain standard delinquency percentages and QA scores for portfolios; meet defined targets.
• Utilize available tools to investigate leads and recommend actions to Supervisor or Sr. Collector.

Skills

Fluent English

MS Office

Customer service

Education

High school diploma

BA degree preferred

Tools

MS Office

Job description

Nissan in Aguascalientes is seeking a Welcome representative to support delinquent accounts and deliver customer service excellence. The role involves negotiating payment arrangements, researching disputes, and ensuring QA standards are met while collaborating with a Dallas team.

Requirements include a high school diploma (BA preferred), fluent English, and intermediate MS Office skills. The position is hybrid with regular calls and coordination across teams to drive resolution and customer