Hybrid Power Platform Reliability Engineer

Systems Planning and Analysis, Inc.; Ciudad de México; Híbrido; MXN 600.000 - 900.000; Jornada completa

Descripción de la vacante

Infosys in Mexico City is seeking a Service Management professional for the Wholesale Power Platform. You will coordinate with global teams in China and India, manage incidents, report outages to management, and ensure outages are resolved quickly.

The role requires DevOps experience, Agile teamwork, strong English communication, and excellent time management. You will work with pods for releases, collaborate with site reliability engineering, and adapt to US time zones in a hybrid setup with

Formación

• 3 years or more experience in Financial Industry as Service Management or Production Support.
• Experience in a DevOps focused environment and Agile team
• Good multitasking and cooperation skills
• Fluent English speaking and professional business writing skills
• Strong problem solving and documentation skills
• Able to work independently and effectively under pressure
• Able to adapt in global team culture and communication in different locations
• Open-minded, reliable and independent.

Responsabilidades

• Take care service management for Wholesale Power Platform, coordinating with teams in China and India.
• Report critical outages to management and partners until resolution.
• Work with Pods teams for production releases and handle incidents in Prod environment.
• Cooperate with site reliability engineering/global support to support all Power Platform applications.
• Work with vendor to ensure issues are followed up.
• Mainly support US market with flexible hours to match US time zones.
• Collaborate with management to improve and customize reports related to production support and stability.
• Be willing to try new technologies and quickly produce proof of concept.

Conocimientos

Fluent English

Strong communication

Problem solving

Time management

Working under pressure

Independent

Team collaboration

Documentation

Herramientas

Microsoft PowerApps/PowerPlatform

Descripción del empleo

Infosys in Mexico City is seeking a Service Management professional for the Wholesale Power Platform. You will coordinate with global teams in China and India, manage incidents, report outages to management, and ensure outages are resolved quickly.

The role requires DevOps experience, Agile teamwork, strong English communication, and excellent time management. You will work with pods for releases, collaborate with site reliability engineering, and adapt to US time zones in a hybrid setup with